Jocelyn V.

Jocelyn V.

Kuala LumpurMalaysia

Customer Service Experience

SUMMARY: Energetic, results-driven professional with more than a decade of experience in customer service arena. Track record of conferring with customers by telephone or in person to provide information about products or services. Expert in taking or entering orders, creating/cancelling accounts and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Bilingual: English/Malay. Comprehensive knowledge of administrative and clerical procedures and systems. Solid interpersonal and communication skills. Results-driven and energetic professional with over 10 years of work experience in customer service/call center/hotels.
Jocelyn V.

Jocelyn V.

Kuala LumpurMalaysia

Customer Service Experience

Specializes in
SUMMARY: Energetic, results-driven professional with more than a decade of experience in customer service arena. Track record of conferring with customers by telephone or in person to provide information about products or services. Expert in taking or entering orders, creating/cancelling accounts and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Bilingual: English/Malay. Comprehensive knowledge of administrative and clerical procedures and systems. Solid interpersonal and communication skills. Results-driven and energetic professional with over 10 years of work experience in customer service/call center/hotels.
More than 30 hrs/week