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Lucian P. Status: Offline
Brasov, Romania
100% Job Success
Top Rated

Expert technical assistant

- Zendesk Guru - AWS SysOps Administrator - Working as a Level 2 Technical Support - Tech escalations Department. - Shopify Expert & eCommerce consultant - Over 10 years experience in Tech Support - We receive reports from level 1 agents and other departments about clients that are having major problems with the computer on the following products: AOL Software, Virus Removal, Microsoft Windows Issues, Apple Products like Mac computers, Iphone, Ipad's, High Speed Internet connections, Routers, Modems and setting up small-medium networks. - License in CCNA Technician - As english level i am fluent in written and verbal. High communication skills with customers. - Good knowledge on the following software products: All Microsoft Products, MAC OSX, IOS, all APPLE Products, small and medium networks, printers, router/switch setup for Comcast, Verizon, Cox Cable, AT&T, Bug tracking on JIRA platform, VMWare, Remote support softwares like Bomgar or Teamviewer.
Work history
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Skills

Skills

  • Online Help
  • Customer Service
  • Mac OS App Development
  • Business Development
  • Business Analysis
  • Cisco Router
  • VMware Administration
  • HTML
  • Customer Support
  • Helpdesk
  • Product Knowledge
  • Bug Reports
  • Troubleshooting
  • Technical Support

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