Lucian P.
Brasov, Romania
100%
Job Success
Top Rated
Expert technical assistant
$13.00/hr
- Zendesk Guru
- AWS SysOps Administrator
- Working as a Level 2 Technical Support
- Tech escalations Department.
- Shopify Expert & eCommerce consultant
- Over 10 years experience in Tech Support
- We receive reports from level 1 agents and other departments about clients that are having major problems with the computer on the following products: AOL Software, Virus Removal, Microsoft Windows Issues, Apple Products like Mac computers, Iphone, Ipad's, High Speed Internet connections, Routers, Modems and setting up small-medium networks.
- License in CCNA Technician
- As english level i am fluent in written and verbal. High communication skills with customers.
- Good knowledge on the following software products: All Microsoft Products, MAC OSX, IOS, all APPLE Products, small and medium networks, printers, router/switch setup for Comcast, Verizon, Cox Cable, AT&T, Bug tracking on JIRA platform, VMWare, Remote support softwares like Bomgar or Teamviewer.
Work history
Work history
Mobile Outlook T2 Technical Support - C8a
Aug 26, 2024
-
Jan 14, 2025
Private earnings
MSFT380 Entra and Intune User Study - Upwork enterprise client
Sep 23, 2024
-
Oct 2, 2024
Private earnings
Mobile Outlook T2 Technical Support - C8a
Mar 4, 2024
-
Aug 26, 2024
"Thank you for your hard work! Keep up the great effort, and continue striving for success."
Private earnings
Mobile Outlook T2 Technical Support - C8a
Sep 23, 2023
-
Mar 4, 2024
"Thank you for your awesome support!"
Private earnings
Mobile Outlook T2 Technical Support - C8a
Mar 27, 2023
-
Sep 25, 2023
"Thank you for your hard work! Keep up the great work!"
Private earnings
IT support for Saas software
Apr 6, 2021
-
Sep 25, 2023
No feedback given
Private earnings
Online Software Customer/Tech Support Leader
Dec 24, 2018
-
Sep 25, 2023
No feedback given
Private earnings
Mobile Outlook T2 Technical Support - C8a
Oct 1, 2022
-
Mar 29, 2023
"Thank you for being part of the team! Great work as always!"
Private earnings
Tech Support on eCommerce SaaS solution
Sep 9, 2021
-
Dec 23, 2022
Private earnings
Mobile Outlook T2 Technical Support - C8a
Jul 1, 2022
-
Oct 3, 2022
"Thank you for being part of the team! We look forward to our future collaboration. Highly recommended!"
Private earnings
Mobile Outlook T2 Technical Support - C8a
Jan 13, 2025
-
Present
Job in progress
Private earnings
Intercom setup for SaaS Company (lead management and tech support)
May 21, 2021
-
Present
Job in progress
Private earnings
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Skills
Skills
- Online Help
- Customer Service
- Mac OS App Development
- Business Development
- Business Analysis
- Cisco Router
- VMware Administration
- HTML
- Customer Support
- Helpdesk
- Product Knowledge
- Bug Reports
- Troubleshooting
- Technical Support