Charlie T.
Bacolod City, Philippines
89%
Job Success
Virtual Assistant, Customer Service, Data Entry, Order Fulfillment.
$9.00/hr
SKILLS/WORK-RELATED EXPERIENCE
|CUSTOMER SERVICE|:
*Zendesk
- Responding to customer concerns through email and phone, and using (ZOPIM) Zendesk Chat.
*Amazon Seller Central
- Used for searching orders, processing refunds, editing order information, or used in contacting/emailing customers. Updating Store Inventory/SKUs.
*eBay
- Processing orders, returns, and refunds, tracking orders, managing seller rating and feedback, and main communication line for buyers through eBay platform.
*Google G-suite
- Responding/Following up on customer's replies via email.
*Basecamp
- Tools for communication and also used this to assign tasks and make sure no tasks are missed.
*Slack
- Used for communication and updates.
*ReAmaze
- Used for responding to customer emails/inquiries.
*LiveAgent
- Used for responding to customer emails/inquiries.
*ReplyManager
- Used for responding to customer emails/inquiries.
*Gorgias
- Used for answering customers' order-related emails, and creating macros and tabs.
*Amazon Review
- Managing and responding to customer's feedback/reviews to help resolve any issue.
|DATA ENTRY/ORDER FULFILLMENT|:
*Google Spreadsheet
- Creating/using spreadsheets for tracking purposes and also using Docs to make documents.
*Microsoft Office
- Creating/using spreadsheets for tracking purposes and also using Docs to make documents.
*Shopify
- Used to check order status, and refunds, create replacements, create discounts, update tracking information, add notes, edit shipping address and account information of customers, create sales reports, and modify item listings on our website.
*Oberlo
- Creating and editing items to be exported to the client's own website for sales, also processing orders through Oberlo.
*Magento
- Used to verify customer information, process refunds, validate orders, etc.
*BigCommerce
- Used to track orders and account information. Processing returns and refunds. Creating/Adding discount codes or coupons.
*Shopify App(RMA)
- Creating/Editing return labels.
*ShipMonk
- Processing orders, editing addresses, creating labels, and returns.
*ShipStation
- Processing orders, replacements, and creating labels/returns.
*WordPress
- Creating invoices for customers.
*Dropbox
- Storing data for clients.
*Stamps
- Creating Return Labels.
*Microsoft dynamics/NAV
- Creating and editing RMAs.
*InfoPlus
- Creating/checking orders, replacements, order details, and inventory.
*Xero
- Getting the necessary data to work and process orders.
*Paypal
- Used for processing refunds.
*Authorize.net
- Used for processing order-related refunds.
*DShopit
- Used for processing Amazon Orders.
*Yotpo Reviews
- Managing website reviews through Yotpo platform.
*Walmart
- Managing orders, processing refunds, creating replacements, responding to customer for order-related concerns.
Work history
Work history
Data Entry Specialist for Dutch Company
Aug 28, 2024
-
Mar 21, 2025
Private earnings
Customer service eBay, Amazon, and websites
Mar 14, 2022
-
Apr 24, 2024
Private earnings
8pm-8am est VA
Sep 9, 2022
-
Dec 8, 2022
Private earnings
Email & Scheduling
Jul 31, 2021
-
May 4, 2022
"Charlie is a great worker, honest, kind and hard working. I highly recommend him!"
Private earnings
Marketing, Business development, Tele and Zoom sales
Feb 14, 2022
-
May 3, 2022
Private earnings
Customer support agent
Mar 22, 2020
-
Nov 11, 2021
Private earnings
Linkedin Research
May 16, 2020
-
Jun 8, 2020
"Cha has been very attentive to details and I am pleased on his work which has a quick turnaround. Will use his service again."
Private earnings
QuicK Excel work.
Apr 12, 2020
-
Apr 16, 2020
"Cha completed the quick job and is very focused on details and exactly what I was after. I'll definitely use his service again. Recommended."
Private earnings
Data Entry Specialist for Dutch Company
Mar 24, 2025
-
Present
Job in progress
Private earnings
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Skills
Skills
- Microsoft Office
- Zendesk
- Order Tracking
- Data Entry
- Dropshipping
- Google Spreadsheets API
- Amazon Seller Central
- Order Fulfillment
- Scheduling
- Vonage
- Virtual Assistance
- Customer Service
- Customer Support
- Technical Support
- eBay