Charlie T.
Bacolod City, Philippines
100%
Job Success
Top Rated
Virtual Assistance, Customer Service, Data Entry, Order Fulfillment.
$7.00/hr
SKILLS/WORK RELATED EXPERIENCE
|CUSTOMER SERVICE|:
*Zendesk
- Answering customer concerns through email and phone and using (ZOPIM) Zendesk Chat.
*Amazon Seller Central
- Used for searching orders, processing refunds, editing order information, or used in contacting/emailing customers. Updating Store Inventory/SKUs.
*Google Gsuite
- Responding/Following up on customer's replies via email.
*Basecamp
- Tools for communication and also used this to assign tasks and make sure no tasks are missed.
*Slack
- Used for communication and updates.
*ReAmaze
- Used for answering emails.
*LiveAgent
- Used for answering emails.
*ReplyManager
- Used for answering emails.
*Gorgias
- Used for answering customer's order-related emails, creating macros and tabs.
*Amazon Review
- Responding to customer's feedback/reviews.
|DATA ENTRY/ORDER FULFILLMENT|:
*Google Spreadsheet
- Creating/using spreadsheets for tracking purposes and also using Docs to make documents.
*Microsoft Office
- Creating/using spreadsheets for tracking purposes and also using Docs to make documents.
*Shopify
- Used to check order status, refunds, creating replacements, creating discounts, updating tracking information, adding notes, editing shipping address and account information of customers, creating sales reports, modifying items listings on our website.
*Oberlo
- Creating and editing items to be exported to the client's own website for sales, also processing orders through Oberlo.
*Magento
- Used to verify customer information, process refunds, validate orders, etc.
*Shopified
- Fulfilling orders automatically by linking the items to a third party website.
*BigCommerce
- Used to track orders, and account information.
*Shopify App(RMA)
- Creating/Editing return labels.
*ShipMonk
- Processing orders, editing addresses, creating labels, and returns.
*ShipStation
- Processing orders, creating labels/returns.
*WordPress
- Creating invoices for customers.
*Dropbox
- Storing data for clients.
*Stamps
- Creating Return Labels.
*MicrosoftDynamics/NAV
- Creating and editing RMAs.
*InfoPlus
- Creating/checking orders, replacements, order details and inventory.
*Xero
- Getting the necessary data to work and process orders.
*Paypal
- Used for processing refunds.
*Authorize.net
- Used for processing refunds.
*DShopit
- Used for processing Amazon Orders.
*eBay
- Process orders through eBay.
Work History
Customer support agent
5.00
Mar 25, 2020
-
Nov 11, 2021
Private earnings
Charlie T. has more jobs. Create an account to review them
Skills
- Data Entry
- Order Fulfillment
- Amazon Seller Central
- Google Spreadsheets API
- Microsoft Office
- Dropshipping
- Order Tracking
- Scheduling
- Vonage
- Customer Service
- Customer Support
- Virtual Assistance
- Technical Support
- eBay
- Zendesk
Charlie T.
Bacolod City, Philippines
100%
Job Success
Top Rated
7
Total Jobs
5,506
Total Hours
View profile
All work
Virtual Assistance, Customer Service, Data Entry, Order Fulfillment.
Specializes in$7.00/hr
SKILLS/WORK RELATED EXPERIENCE
|CUSTOMER SERVICE|:
*Zendesk
- Answering customer concerns through email and phone and using (ZOPIM) Zendesk Chat.
*Amazon Seller Central
- Used for searching orders, processing refunds, editing order information, or used in contacting/emailing customers. Updating Store Inventory/SKUs.
*Google Gsuite
- Responding/Following up on customer's replies via email.
*Basecamp
- Tools for communication and also used this to assign tasks and make sure no tasks are missed.
*Slack
- Used for communication and updates.
*ReAmaze
- Used for answering emails.
*LiveAgent
- Used for answering emails.
*ReplyManager
- Used for answering emails.
*Gorgias
- Used for answering customer's order-related emails, creating macros and tabs.
*Amazon Review
- Responding to customer's feedback/reviews.
|DATA ENTRY/ORDER FULFILLMENT|:
*Google Spreadsheet
- Creating/using spreadsheets for tracking purposes and also using Docs to make documents.
*Microsoft Office
- Creating/using spreadsheets for tracking purposes and also using Docs to make documents.
*Shopify
- Used to check order status, refunds, creating replacements, creating discounts, updating tracking information, adding notes, editing shipping address and account information of customers, creating sales reports, modifying items listings on our website.
*Oberlo
- Creating and editing items to be exported to the client's own website for sales, also processing orders through Oberlo.
*Magento
- Used to verify customer information, process refunds, validate orders, etc.
*Shopified
- Fulfilling orders automatically by linking the items to a third party website.
*BigCommerce
- Used to track orders, and account information.
*Shopify App(RMA)
- Creating/Editing return labels.
*ShipMonk
- Processing orders, editing addresses, creating labels, and returns.
*ShipStation
- Processing orders, creating labels/returns.
*WordPress
- Creating invoices for customers.
*Dropbox
- Storing data for clients.
*Stamps
- Creating Return Labels.
*MicrosoftDynamics/NAV
- Creating and editing RMAs.
*InfoPlus
- Creating/checking orders, replacements, order details and inventory.
*Xero
- Getting the necessary data to work and process orders.
*Paypal
- Used for processing refunds.
*Authorize.net
- Used for processing refunds.
*DShopit
- Used for processing Amazon Orders.
*eBay
- Process orders through eBay.
Work History
Customer support agent
5.00
Mar 25, 2020
-
Nov 11, 2021
Private earnings
Charlie T. has more jobs. Create an account to review them
Skills
- Data Entry
- Order Fulfillment
- Amazon Seller Central
- Google Spreadsheets API
- Microsoft Office
- Dropshipping
- Order Tracking
- Scheduling
- Vonage
- Customer Service
- Customer Support
- Virtual Assistance
- Technical Support
- eBay
- Zendesk
Hours per week
More than 30 hrs/week