Charlie T.
Bacolod CityPhilippines
100% Job Success
Top Rated Plus

Virtual Assistance, Customer Service, Data Entry, Order Fulfillment.

SKILLS/WORK-RELATED EXPERIENCE |CUSTOMER SERVICE|: *Zendesk - Answering customer concerns through email and phone and using (ZOPIM) Zendesk Chat. *Amazon Seller Central - Used for searching orders, processing refunds, editing order information, or used in contacting/emailing customers. Updating Store Inventory/SKUs. *eBay - Processing orders, returns, and refunds, tracking orders, managing seller rating and feedback, and main communication line for buyers through eBay email. *Google Gsuite - Responding/Following up on customer's replies via email. *Basecamp - Tools for communication and also used this to assign tasks and make sure no tasks are missed. *Slack - Used for communication and updates. *ReAmaze - Used for answering emails. *LiveAgent - Used for answering emails. *ReplyManager - Used for answering emails. *Gorgias - Used for answering customers' order-related emails, and creating macros and tabs. *Amazon Review - Responding to customer's feedback/reviews. |DATA ENTRY/ORDER FULFILLMENT|: *Google Spreadsheet - Creating/using spreadsheets for tracking purposes and also using Docs to make documents. *Microsoft Office - Creating/using spreadsheets for tracking purposes and also using Docs to make documents. *Shopify - Used to check order status, and refunds, create replacements, create discounts, update tracking information, add notes, edit shipping address and account information of customers, create sales reports, and modify item listings on our website. *Oberlo - Creating and editing items to be exported to the client's own website for sales, also processing orders through Oberlo. *Magento - Used to verify customer information, process refunds, validate orders, etc. *BigCommerce - Used to track orders and account information. Processing returns and refunds. *Shopify App(RMA) - Creating/Editing return labels. *ShipMonk - Processing orders, editing addresses, creating labels, and returns. *ShipStation - Processing orders, replacements, and creating labels/returns. *WordPress - Creating invoices for customers. *Dropbox - Storing data for clients. *Stamps - Creating Return Labels. *Microsoft dynamics/NAV - Creating and editing RMAs. *InfoPlus - Creating/checking orders, replacements, order details, and inventory. *Xero - Getting the necessary data to work and process orders. *Paypal - Used for processing refunds. *Authorize.net - Used for processing refunds. *DShopit - Used for processing Amazon Orders.

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Skills

  • Zendesk
  • Order Tracking
  • Amazon Seller Central
  • Order Fulfillment
  • Scheduling
  • Vonage
  • Virtual Assistance
  • Technical Support
  • eBay