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Ronald L. Status: Offline
Imus, Philippines
100% Job Success
Top Rated

Technical Customer Support Assistant

🔹 Top-Rated Plus Freelancer on Upwork 🔹 4+ Years of Experience 🔹 Shopify & SaaS Specialist 🔹 Front-End Developer 🔹 Expert in CRM & Technical Support 🔹 Hi, I'm Ronald, a dedicated L1 and L2 Technical Support Specialist with over seven years of experience on Upwork. I specialize in resolving complex support issues, managing SaaS integrations, and providing hands-on assistance with Shopify applications and custom theme implementation. With a solid foundation in front-end web development, I bridge the gap between support and engineering, ensuring precise issue identification and solution delivery. Key Expertise: Shopify Ecosystem: In-depth experience with Shopify themes, app integrations, and merchant-side troubleshooting SaaS Technical Support: Extensive experience with industry-leading SaaS tools Front-End Development: Skilled in HTML, CSS, JavaScript — bringing both technical clarity and practical UI/UX understanding Customer Communication: Clear, user-friendly explanations that resolve user concerns and boost satisfaction SaaS Platforms I've Worked With: Channelwill Suite: Etranslate, Trustoo, ETA, Wildesk Jotform: Advanced API troubleshooting, form customization, and integration support LuigisBox: L2 support for advanced search, analytics, and personalization features CRM & Workflow Tools: CRM Platforms: Salesforce, HubSpot, ClickUp, Notion, Jotform Tables Communication & Support Systems: Zendesk, Freshdesk, Intercom Project & Task Management: Asana, Trello, Monday.com, GitHub Highlights: Multifunctional Role: Developer-level insight with user-centric support execution Efficient Troubleshooting: Quick turnaround on escalations and issue resolutions Process-Oriented: Adept in documenting bugs, streamlining workflows, and ensuring timely delivery of support resolutions Collaborative Mindset: Frequently works alongside developers, QA teams, and product managers to address and improve system processes Why Work With Me: I don’t just resolve tickets — I solve root causes. Whether it's a Shopify bug, an API misfire, or a frontend glitch, I use both my technical expertise and communication skills to deliver real solutions. My experience across various SaaS platforms and CRMs enables me to work confidently with merchants, developers, and teams to ensure exceptional service delivery. Let’s Collaborate: Are you looking for a reliable, technically adept freelancer who understands both code and customers? Let’s work together to elevate your product and support experience. Message me today to get started!
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