Mariztel O.
ImusPhilippines
100% Job Success
Top Rated Plus

Professional Customer Support

I bring to the table a wealth of experience and expertise gained through my extensive career journey. With a solid foundation as a call center agent for seven years, followed by my transition into freelancing, I have honed my skills across diverse industries including telecommunications, insurance, claims and logistics, and real estate. This vast exposure has equipped me with adaptability and the ability to assimilate into new environments quickly. As a Customer Service Representative in a Business Process Outsourcing (BPO) setup, I excelled for nearly seven years, consistently providing exceptional customer support through various channels such as phone calls, emails, and chats. I am well-versed in handling customer inquiries, offering solutions, and ensuring customer satisfaction. Highlights of my professional journey and skills include: Skills: Demonstrated efficiency and accuracy, consistently delivering tasks promptly Rapid learner, quickly grasping new concepts and processes Proficient in critical thinking, enabling effective problem-solving Excellent decision-making abilities, ensuring optimal outcomes Experienced in coaching, guiding, and mentoring team members Skilled in managing escalations and handling customer complaints Real estate expertise, including property management and transactions A dedicated team player is driven by growth, positivity, and an open-minded approach Passionate about continuous learning and personal development Committed to long-term positions with growth potential Self-motivated and capable of producing outstanding results with minimal supervision Proficient in data entry and meticulous in maintaining accurate records Strengths: Proficient in resolving billing disputes, providing bill explanations, and processing refunds Skilled in handling technical issues such as basic phone troubleshooting, modem problems, password resets, and ticket lodging for internet and phone-related concerns Experienced in tracking deliveries and addressing issues related to shipments Knowledgeable in explaining insurance coverage and reviewing property claims With my extensive background in customer service and comprehensive skill set, I am confident in my ability to deliver exceptional results in any customer-centric role. I am dedicated, adaptable, and committed to achieving the highest standards of excellence. Tools I am knowledgeable: Salesforce Stripe CCULT Jarvis Notion Front Airbnb Gmail Zoom

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Skills

  • Technical Support
  • Communication Skills
  • Ticketing System
  • Scheduling
  • Email Support
  • Social Media Management
  • Supply Chain & Logistics
  • Squarespace
  • Article Curation
  • Research Documentation