Maricon Q.

Maricon Q.

BaguioPhilippines

Customer Experience & Tech Support | Computer, Computer Science

Experience: Customer Service Representative Provide assistance in placing an order for convenience. Order inquiries. Check the status of the order and file dispute if the order was not delivered. Promote service features such promos and discounts. Subject Matter Expert Take supervisor calls Dedicated floor walker for new hires on OJT phase Provide recommendation for process improvement Go to person for questions and problems related to product Quality Analyst Evaluates products, systems, and tools to ensure they are free of defects and meet the quality standards. Monitor calls and provide actionable insights Improve agent performance Evaluates but also provides actionable and real-time reports. Continuously optimizing the existing process leading to improved efficiency as well as reduced costs. Does calibration sessions to ensure alignment to the account's objectives Engage agents and ensure they are trained appropriately by developing training and development methodologies, monitoring their KPIs, acknowledging them for their achievement and teaching them the organizational objective in order to deliver a consistent brand experience.
Maricon Q.

Maricon Q.

BaguioPhilippines

Customer Experience & Tech Support | Computer, Computer Science

Specializes in
Experience: Customer Service Representative Provide assistance in placing an order for convenience. Order inquiries. Check the status of the order and file dispute if the order was not delivered. Promote service features such promos and discounts. Subject Matter Expert Take supervisor calls Dedicated floor walker for new hires on OJT phase Provide recommendation for process improvement Go to person for questions and problems related to product Quality Analyst Evaluates products, systems, and tools to ensure they are free of defects and meet the quality standards. Monitor calls and provide actionable insights Improve agent performance Evaluates but also provides actionable and real-time reports. Continuously optimizing the existing process leading to improved efficiency as well as reduced costs. Does calibration sessions to ensure alignment to the account's objectives Engage agents and ensure they are trained appropriately by developing training and development methodologies, monitoring their KPIs, acknowledging them for their achievement and teaching them the organizational objective in order to deliver a consistent brand experience.
More than 30 hrs/week