Noena Celica C.

Noena Celica C.

NacogdochesTX
Job Success

Customer Service & Technical Support Specialist

If you are looking for a well-rounded virtual assistant and Top-rated, that's me. Being a Virtual Assistant, I help my clients with: * Social Media Management * Website Management * Social Media Marketing * Experience with Freshdesk, Intercom, Zendesk, Zopim * Call Handling * Email Management * Calendar Management * Data Entry * Internet Research * Canva What can I do? ------------------ The list of AMAZON account services I can handle are as follow - - Ongoing Amazon seller account management on Seller Central, Vendor Central & Express - Product individual Listing & bulk listing (creating variations/bulk listing) - Product Research for (FBM/FBA/Wholesale/Dropshipping) - Storefront creation - Product listing in international marketplaces with Amazon Global Selling - Catalog and inventory management - Owning buy box strategies - Social media marketing & Promotions - Editing product images with white background - Account Management - Customer service (email/chat) - Product Research for (FBM/FBA/Wholesale/Dropshipping) - Supplier Communication - Admin task(AZ Claim/Negative Feedback/Product Reviews) - Inventory/Order Management (FBA/FBM/Wholesale/Dropshipping) - Data Entry The list of eBay Account Services I can handle are as follow - - Ongoing eBay seller account management - Product listing - Initial product keyword researcher on more than four platforms - Competitor analysis - Product content optimization - SEO Friendly - Editing product images with white background - Social media marketing & Promotions Software familiar with : -Stone edge -ReplyManager -ChannelAdvisor -InventorySource -zikanalytics -DSM tool and other eBay listing software With ten years of experience of being a responsible and dependable Customer Service Representative, I performed inbound calls, and outbound follow-up calls for US Based accounts such as AT&T, HSBC Bank, GE Capital, and JP Morgan Chase Bank. My experiences in a high-pressured environment have taught me attention to details, resilience, and flexibility in using different tools. I made sure that I was able to help resolve the customer's complaints and request and provided them with an excellent customer experience. Because of that, I was delegated as one of the representatives of the company to join meetings with clients to discuss how we can increase customer satisfaction and loyalty. I was also assigned as a Quality Analyst to assist a team in reviewing their calls and performance on a live call, was awarded as the top agent. I am a fast learner, patient, and a good team player. I can work with minimal supervision in taking full responsibility for completing projects on time and of good quality. I put reasonable effort into my work and consistently did more than was asked. I can work on most tasks and always has a positive attitude because I value my client's trust, and I commit myself to any job. My work is my absolute top priority, send me a message, and let's talk about the tasks you want me to do.
Mar 6, 2019 - Sep 17, 2019

This feedback has been removed

Private earnings
Rating is 4 out of 5.
4.00 Aug 13, 2016 - Dec 20, 2016
Private earnings
Rating is 5 out of 5.
5.00 Aug 8, 2016

"Great job! Noena did the job on time, to specifications, well done! THANK YOU!"

Private earnings

Noena Celica C. has more jobs. Create an account to review them
Noena Celica C.

Noena Celica C.

NacogdochesTX
Job Success
15
Total Jobs
13,110
Total Hours

View profile

Customer Service & Technical Support Specialist

Specializes in
If you are looking for a well-rounded virtual assistant and Top-rated, that's me. Being a Virtual Assistant, I help my clients with: * Social Media Management * Website Management * Social Media Marketing * Experience with Freshdesk, Intercom, Zendesk, Zopim * Call Handling * Email Management * Calendar Management * Data Entry * Internet Research * Canva What can I do? ------------------ The list of AMAZON account services I can handle are as follow - - Ongoing Amazon seller account management on Seller Central, Vendor Central & Express - Product individual Listing & bulk listing (creating variations/bulk listing) - Product Research for (FBM/FBA/Wholesale/Dropshipping) - Storefront creation - Product listing in international marketplaces with Amazon Global Selling - Catalog and inventory management - Owning buy box strategies - Social media marketing & Promotions - Editing product images with white background - Account Management - Customer service (email/chat) - Product Research for (FBM/FBA/Wholesale/Dropshipping) - Supplier Communication - Admin task(AZ Claim/Negative Feedback/Product Reviews) - Inventory/Order Management (FBA/FBM/Wholesale/Dropshipping) - Data Entry The list of eBay Account Services I can handle are as follow - - Ongoing eBay seller account management - Product listing - Initial product keyword researcher on more than four platforms - Competitor analysis - Product content optimization - SEO Friendly - Editing product images with white background - Social media marketing & Promotions Software familiar with : -Stone edge -ReplyManager -ChannelAdvisor -InventorySource -zikanalytics -DSM tool and other eBay listing software With ten years of experience of being a responsible and dependable Customer Service Representative, I performed inbound calls, and outbound follow-up calls for US Based accounts such as AT&T, HSBC Bank, GE Capital, and JP Morgan Chase Bank. My experiences in a high-pressured environment have taught me attention to details, resilience, and flexibility in using different tools. I made sure that I was able to help resolve the customer's complaints and request and provided them with an excellent customer experience. Because of that, I was delegated as one of the representatives of the company to join meetings with clients to discuss how we can increase customer satisfaction and loyalty. I was also assigned as a Quality Analyst to assist a team in reviewing their calls and performance on a live call, was awarded as the top agent. I am a fast learner, patient, and a good team player. I can work with minimal supervision in taking full responsibility for completing projects on time and of good quality. I put reasonable effort into my work and consistently did more than was asked. I can work on most tasks and always has a positive attitude because I value my client's trust, and I commit myself to any job. My work is my absolute top priority, send me a message, and let's talk about the tasks you want me to do.
Mar 6, 2019 - Sep 17, 2019

This feedback has been removed

Private earnings
Rating is 4 out of 5.
4.00 Aug 13, 2016 - Dec 20, 2016
Private earnings
Rating is 5 out of 5.
5.00 Aug 8, 2016

"Great job! Noena did the job on time, to specifications, well done! THANK YOU!"

Private earnings

Noena Celica C. has more jobs. Create an account to review them
As Needed - Open to Offers