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Roy A. Status: Offline
San Pedro, Philippines

Collections Specialist / Senior Incident Management Specialist

Hello there! Been working in the Customer Service / Incident Management industry for over 6 years now. My tenure in Philippine Long Distance Telephone Co. / SMART will always be the highlight of my career. Currently working as a collections specialist for a cash loan app. Virtual Assistance - Tech and virtual savvy and can work in the cloud. Highly proficient in Email management, Document handling, Problem Management, Incident Management, Debt Collections management. I will provide you with the best customer service that money can buy! I am experienced in Customer support and Aftersales support with 6 years of experience in Customer Service, Aftersales, and Business Development. I consider myself a "Soldier of Fortune" in the world of freelancing and corporate alike due to my tenacity and acquired skills over the years My thirst for knowledge will never be quenched, always willing to learn, and very trainable with what I need to know. And definitely TRUST-WORTHY. My skills include, but are not limited to: 📌 Basic and advanced trouble-shooting skills in Telecommunication services (DIA /MPLS/IP TRUNK/FIXED SERVICES/ICT) 📌 Different types of CRM's (Siebel, Salesforce, Monday.com) 📌 Underwriting 📌 Debt collections 📌 Video editing software (Adobe premiere pro / Canva) 📌 Linkedin 📌 Email management 📌 Chat support 📌 Various Admin tasks 📌 Zendesk 📌 Google apps/docs 📌 Microsoft Office 360 📌 Microsoft Excel, docs, PowerPoint 📌 Different types of softphones 📌 Social Media Marketing (Facebook, Instagram, X) Certifications : - ITIL v4 Foundation Certified - Fortinet NSE 3 Ceritified
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