Bryan E.

Bryan E.

Cagayan de OroPhilippines

Technical Support Specialist/Customer Service/Sales

Hello, my name is Bryan. I have been working as a level 2 technical support for 6 years. I handle escalated cases and assist customer via phone and emails. I ensure the problem will get resolve and to provide customer satisfaction. I passed CCNA last year and I keep pushing myself to learn more. I give my best to improve my skills and my ability to provide customer satisfaction. I have a strong communication skills and can handle different type of customers. Thank you for taking a glance at my profile.
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Portfolio

Level 2 Technical Support Provide 1 time call solution for escalated case Replicate issues experience by the user Provide report to Dev team for any hardware failure and software issues on every product Assist customer globally through phone or email Provide advance troubleshooting steps for complex issues
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Skills

Bryan E.

Bryan E.

Cagayan de OroPhilippines
1
Total Jobs
110
Total Hours

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Technical Support Specialist/Customer Service/Sales

Specializes in
Hello, my name is Bryan. I have been working as a level 2 technical support for 6 years. I handle escalated cases and assist customer via phone and emails. I ensure the problem will get resolve and to provide customer satisfaction. I passed CCNA last year and I keep pushing myself to learn more. I give my best to improve my skills and my ability to provide customer satisfaction. I have a strong communication skills and can handle different type of customers. Thank you for taking a glance at my profile.
No items

Portfolio

Level 2 Technical Support Provide 1 time call solution for escalated case Replicate issues experience by the user Provide report to Dev team for any hardware failure and software issues on every product Assist customer globally through phone or email Provide advance troubleshooting steps for complex issues
My Portfolio
Want to see more? Create Account

Skills

More than 30 hrs/week