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Matthew C. Status: Offline
Sacramento, United States
100% Job Success
Top Rated Plus

IT/MSP Consultant | Transparent & Responsive | #actualintelligence

With 15 years in technology consulting, I have five years of direct experience working for Managed Services Providers (MSPs) tech stacks, hand-in-glove on project backlogs, and service desk operations. I spent 12 years at SecureWorks, an MSSP, managing global cybersecurity and high-impact projects. Over the past decade, I also ran a mini-MSP serving medium-sized clients before shifting to SaaS (FixFinder) and consulting for other providers on UpWork. As a long-time UpWork client, I value transparency and honesty. I’ve often encountered freelancers who claimed they could handle everything but lacked depth. I understand the importance of hiring someone who can consistently and successfully tackle challenges without a steep learning curve. As a freelancer, I commit to billing only for the hours worked, never padding time entries or idling on your hard-earned money. I believe in scoping work clearly with clients from the start by determining requirements, organizing resources, and planning our approach to accelerate progress and reduce surprises. While I’m adaptable and can work with less initial information, I prefer to keep processes transparent and structured. My deep technical intuition, developed through professional services and ongoing support for my companies and others of all sizes, is complemented by a relentless work ethic. I’m adept at auditing systems, securing environments suitable for small to enterprise-level operations, and employing a business-savvy approach without overwhelming clients with technical jargon or excuses for not producing results. In my hands-on technical work, I focus on eliminating surprises, clearing obstacles, and resolving issues swiftly and thoroughly. I provide detailed reports on problems and strategize preventive measures to mitigate future complications. Whether leading a team or working independently, I tailor my approach to meet project demands effectively. Having managed numerous migrations for remote, on-site, and hybrid setups, I know the nuances of planning, communication, preparation, execution, and ongoing support. I aim to teach my methodologies, help organize our efforts, and ensure alignment at every step. I seek opportunities to build trust and mutual growth with introspective clients. Things I promise never to do: • Undermine you in front of your employees or clients. • Expose your environment to apathy and neglect. • Misrepresent problems, challenges, or progress. • Exaggerate my skills or abilities to gain profit. • Outsource any of my work to others. • Attempt to solicit your employees, clients, vendors, etc. My preference for client experience: • Mutual Effort in Scoping: Helps avoid misunderstandings and ensures a smooth project. • Realistic Expectations: Ensures quality work without undue stress, neuroticism, etc. • Respect for Expertise: Trusting experts to execute smooth transitions and avoid pitfalls. • Engagement: Active involvement keeps the project aligned and progressing. • Understanding of Complexity: Recognizing IT challenges helps manage expectations. • Appreciation for Effort: Acknowledging hard work creates a positive environment. • Ethical Practices: Valuing honesty and integrity builds a trustworthy relationship. Powered by #actualintelligence Vendors, tools, and platforms I have mastered, trained others on, supported in production, and migrated to/from. I also excel at quickly ramping up on similar tools: AFI.AI Airtable Aruba Autotask Avanan Azure Barracuda BitDefender BitTitan Bloomfire Box.com Bolt.new BreachSecureNow Calendly Carbon Black Cisco Security Citrix CloudAlly Cloudflare ConnectWise Confluence Crowdstrike DataDog Dell Servers DMarcly DNSFilter Docker Dropbox Duo MFA Datto RMM Famous Server Fortinet Google Cloud Google Workspace GoDaddy GitHub Hyper-V InTune Involv Intranet IT Glue JIRA Juniper SRX Kaseya Products Kernel Migrator Keeper KnowBe4 LastLine LastPass Lenovo LoadBalancer.org METRC Meraki MigrationWiz Mimecast Microsoft Defender Monday Mover MoveBot Ninja RMM N-Able N8N NoCoDB Okta Panda Pantheon PagerDuty Palo Alto Pillr Prismatic Product Board Remedy Replit Rocket Cyber Salesforce SendGrid SentinelOne ShareGate SharePoint SiteGround Snort Sonicwall Sourcefire Splunk StackPath Sucuri Taegis EDR Teams TeamWork Trend Micro Umbrella Ubiquiti Webroot WebTitan WPEngine WordPress Zapier Zoom --- 'No Feedback' Note: This happens when clients become unresponsive during consultations or contracts, not due to dissatisfaction. I end these on my side with positive feedback to keep my profile current. ---
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