Carolyn C.
Salt Lake CityUT

Proactive executive assistant described as employer's swiss army knife

Proactive executive assistant described by an employer as their swiss army knife; multi-faceted career as an executive assistant to a professional athlete, high-tech product manager, chef, sales engineer, ski instructor, WAN project manager and private teacher Career Highlights Maximizing Executive Effectiveness • Complete management and prioritization of complex calendars across business, non-profit, household and family • Communicate with all agents, producers, CPA's, attorney's, on behalf of Exec, with confidentiality, independent judgment and acumen • Plan and supervise over 2 million miles of travel including: air (private and commercial), ground transportation, and accommodations Making It Happen • Independently manage large facilities, including all sourcing, hiring, and management of internal and external maintenance needs, facilities staffing, hands on repairs and troubleshooting • Provide technical support for computers, cell phones, audio/video distribution system, phone systems, security systems, CCTV, water purification system • Manage the post-sale implementation of multi-site WANs using disparate access technologies. • Primary point of contact for customers and agents during the network implementation process. • Primary liaison between 13 regional firms and their project and graphic design resources • Manage work flow for documentation and graphics design groups while maintaining version control Organizational Excellence (People, Tech, comms) • Design and code new website which tripled existing business within 3 months • Establish relationships with wholesalers, which replaced existing retail purchase practices and saved 20-40% on raw materials • Research, market opportunity analysis and financial analysis of the competitive landscape for next generation products • Drive customer facing products and back end applications through complete product life cycle including concept, definition, market validation, and launch • Lead collaborative, cross-functional teams composed of multiple engineering teams, operations, customer care, marketing, finance, design, and legal toward identified objectives • Negotiate all Pricing and Service Level agreements for enterprise access with internal and external suppliers • Develop and implement cross-functional procedures for product installation and billing, customer service and ongoing support

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Skills

  • Email Communication
  • Phone Support
  • Executive Support
  • Research & Strategy
  • Data Analytics
  • Project Management
  • SEO Content