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Lloyd Anthony M.
San Pablo, Philippines

Rockstar VA/ Rockstar Customer Service Rep

Hello, I have the drive for an EXCEPTIONAL CUSTOMER SERVICE with a decade of experience to back my strengths as a CUSTOMER SERVICE ASSOCIATE / TECHNICAL SUPPORT/ EMAIL SUPPORT. The majority of my CUSTOMER SERVICE/TECHNICAL SUPPORT experiences are with U.S TELCO and Internet providers, handling complaints diplomatically and assisting customers on their pending airtime balance, and adding/upselling airtime. Troubleshooting customers' internet connectivity issues. I am setting an appointment for the field technicians, remote access for installing Antivirus Software. I also worked as an Email specialist/support and admin task in one of the biggest online selling furniture in the United States. Wayfair Inc. is an American e-commerce company that sells furniture and home goods—formerly known as CSN Stores. My scope of support was answering customers' product questions through email and calling suppliers directly, creating/closing tickets through Wayfair`s extranet software, and updating product information, including images on the website. While my recent position as lead generation specialist team leader(Work from home) honed me a well-rounded skill set, including relationship building and time management skills, I am good at: -Managing timelines and deadlines. -Tracking and reporting on overall progress. -Daily tracking and reporting on individual/team performance. -Managing daily operations and implementation of new programs. -Forecasting daily quota and ensuring that the team/individual goals are met before the day ends. -Excellent in both spoken and written English. I`m looking forward to working with you soon!
Work history
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Skills

Skills

  • Email Marketing
  • Lead Generation
  • Technical Support
  • Microsoft Office
  • Customer Support
  • Online Research
  • Email Support

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