Lorraine L.

Lorraine L.

Lapu-Lapu CityPhilippines
Job Success
Top Rated

Customer Service Expert and Virtual Assistant

Customer Service Expert for over 15 years 2006 - 2013, US telco account Sprint - billing expert - escalations - customer service and basic technical support - sales 2013 - 2020, Australia telco account Telstra - billing specialist - sales - complaints handling - phone, email and chat support CRM Tools Used: -Citrix -Siebel -LiveEngage -Freshdesk and Freshchat -Gorgias -Purechat My experience with customer service for over a decade has undoubtedly equipped me with customer handling skills. In my experience with direct-to-customers support, I carefully listen and assess the customer’s product-related queries, go through how to best support the customer, and make sure to provide immediate and long-term solutions. These challenges have taught me patience, thinking out of the box, and empowered me with a positive attitude towards working out solutions to difficult situations. Over the years, I have undergone various and extensive trainings that helped me improve my skills and kept me updated with the changes in this dynamic industry. On top of that, I’m always looking to gain new skills and pursue my passion for writing. I travel a lot, so that I would write about it through social media. Through this, it allows me to share a story with the world, hoping to give inspiration. I had the opportunity to be invited as a feature writer for a digital magazine in our workplace. Writing skill has also played an essential role in effectively communicating with customers, through email exchanges. It has helped me better to relay information to customers with the right tone effectively. There is nothing more rewarding than doing what I am passionate about and positively making use of it.
Rating is 5 out of 5.
5.00 Jan 25, 2021 - Mar 12, 2021
Private earnings

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Skills

Lorraine L.

Lorraine L.

Lapu-Lapu CityPhilippines
Job Success
Top Rated
5
Total Jobs
5,067
Total Hours

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Customer Service Expert and Virtual Assistant

Specializes in
Customer Service Expert for over 15 years 2006 - 2013, US telco account Sprint - billing expert - escalations - customer service and basic technical support - sales 2013 - 2020, Australia telco account Telstra - billing specialist - sales - complaints handling - phone, email and chat support CRM Tools Used: -Citrix -Siebel -LiveEngage -Freshdesk and Freshchat -Gorgias -Purechat My experience with customer service for over a decade has undoubtedly equipped me with customer handling skills. In my experience with direct-to-customers support, I carefully listen and assess the customer’s product-related queries, go through how to best support the customer, and make sure to provide immediate and long-term solutions. These challenges have taught me patience, thinking out of the box, and empowered me with a positive attitude towards working out solutions to difficult situations. Over the years, I have undergone various and extensive trainings that helped me improve my skills and kept me updated with the changes in this dynamic industry. On top of that, I’m always looking to gain new skills and pursue my passion for writing. I travel a lot, so that I would write about it through social media. Through this, it allows me to share a story with the world, hoping to give inspiration. I had the opportunity to be invited as a feature writer for a digital magazine in our workplace. Writing skill has also played an essential role in effectively communicating with customers, through email exchanges. It has helped me better to relay information to customers with the right tone effectively. There is nothing more rewarding than doing what I am passionate about and positively making use of it.
Rating is 5 out of 5.
5.00 Jan 25, 2021 - Mar 12, 2021
Private earnings

Lorraine L. has more jobs. Create an account to review them

Skills

As Needed - Open to Offers