Upwork home
Sign Up
Secondary
Shariden M.

Shariden M.

Marikina City, Philippines

Logistics Operations Support | Ecommerce Chat & Email Support

Recent experience: General Operations Support for a Logistic Company Helped with Track & Trace plus Carrier Sales Representative work. ---------------------------------------------------------------------------------------------------------- I have been working mainly as a Technical/Customer Support Representative, (Calls, Emails and Chat). I have handled concerns from simple to complex issues when it comes to E-commerce to Recruiting and Dialer processes. I have worked also as a Us recruiter for all the campaigns they need, customer service, licensed health insurance position and the like. We used Brightpattern as a dialer. I am a fast learner so whatever tool you have I can easily learn it. Campaigns I have handles, AON, EMBLEM, HUMANA and UHC. I have been making 100-250calls a day. I have been recognized for Most number of candidates who passed the screening. I have worked also with clients with Ecommerce business. I worked as their chat/email support. From answering inquiries and fulfilling requests to submitting claims and processing refunds. We used Zendesk as our main tool. We also use Infusionsoft and Limelight for CRM. With all my experiences, I still want to let you know that I am willing to learn new things and new role. I consider myself as a fast learner and fast absorber with all the programs I've handled I should be. And with my 5 years in a csr and tsr role, I am confident that my communication is outstanding. Thank you!
Jun 2, 2021 - Present

Job in progress

Private earnings
Shariden M. has more jobs. Create an account to review them

Skills

Shariden M.

Shariden M.

Marikina City, Philippines
3
Total Jobs
159
Total Hours

View profile

Logistics Operations Support | Ecommerce Chat & Email Support

Specializes in
Recent experience: General Operations Support for a Logistic Company Helped with Track & Trace plus Carrier Sales Representative work. ---------------------------------------------------------------------------------------------------------- I have been working mainly as a Technical/Customer Support Representative, (Calls, Emails and Chat). I have handled concerns from simple to complex issues when it comes to E-commerce to Recruiting and Dialer processes. I have worked also as a Us recruiter for all the campaigns they need, customer service, licensed health insurance position and the like. We used Brightpattern as a dialer. I am a fast learner so whatever tool you have I can easily learn it. Campaigns I have handles, AON, EMBLEM, HUMANA and UHC. I have been making 100-250calls a day. I have been recognized for Most number of candidates who passed the screening. I have worked also with clients with Ecommerce business. I worked as their chat/email support. From answering inquiries and fulfilling requests to submitting claims and processing refunds. We used Zendesk as our main tool. We also use Infusionsoft and Limelight for CRM. With all my experiences, I still want to let you know that I am willing to learn new things and new role. I consider myself as a fast learner and fast absorber with all the programs I've handled I should be. And with my 5 years in a csr and tsr role, I am confident that my communication is outstanding. Thank you!
Jun 2, 2021 - Present

Job in progress

Private earnings
Shariden M. has more jobs. Create an account to review them

Skills

More than 30 hrs/week

Browse similar freelancers

Sign up to discuss your project with Shariden M.