Robby Lou C.
Angeles City, Philippines
100%
Job Success
Customer Support - 11 years experience in Technical Support
$10.00/hr
I last worked as a Senior Team Leader for a Tech Support team but with vast experience obtained over the years in customer support and got used to administrative tasks as a manager. In this platform, I'm more than willing to work as a support agent again.
* I managed a group of Team Leaders in Technical Support for a consumer VPN product
* As a support agent, I am highly dependable. I'm always productive and perform at a high level
* I've supported Dell computers in the past and did hands-on IT support for the IT infrastructure of a resort
* Aside from tech support, I have experience in HTML, Javascript, CSS, PHP
* I'm diligent, resourceful in finding solutions/answers, and a fast learner
*I work well with a team and can communicate and collaborate well
Work history
Work history
Customer Ambassador, HV Freelancer Support
Jan 29, 2024
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Mar 25, 2024
Private earnings
Data Annotation - Reviewing Chatbot Conversations
Jun 2, 2023
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Feb 22, 2024
No feedback given
Private earnings
Customer Ambassador, HV Freelancer Support
Sep 25, 2023
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Jan 29, 2024
Private earnings
Customer Ambassador, Freelancer Support
Jul 31, 2023
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Oct 5, 2023
Private earnings
Customer Ambassador, Freelancer Support
May 27, 2023
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Jul 31, 2023
Private earnings
Customer Service Rep for Upwork (Tickets & Chat) - Freelancer Support - Upwork enterprise client
Nov 28, 2022
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May 29, 2023
Private earnings
Live Chat Operator
Mar 11, 2022
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Mar 1, 2023
"Robby was great to work with, his schedule changed so that he was no longer available to handle chats for us or we would still be working with him. We…
Private earnings
Virtual Support
Mar 16, 2022
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Dec 8, 2022
"Robby is so nice & sweet! You can trust Robby! Highly recommended. Trustworthy. Perfect English. Responsible, reliable. Quick learner. Highly capable. Can do anything! High level customer service & communication…
Private earnings
Researching network operator - Philippines
Mar 18, 2022
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Mar 18, 2022
Private earnings
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Skills
Skills
- Troubleshooting
- Email Support
- Online Chat Support
- Zendesk
- Technical Support
- English
- Google Workspace
- Leadership Skills
- Problem Solving
- Customer Service
- Customer Support
- Critical Thinking Skills
- Customer Satisfaction
- Computer Skills