Marichel N.
ImusPhilippines
100% Job Success

E-Commerce / Shopify Expert | Customer Service and Project Manager

I have 11 years of experience in Customer Service assisting U.S. and Australian customers. I was trained at large call centers in the Philippines. I can provide email, ticket, chat and phone support. Throughout the years of my experience as a Customer Service Representative, I was able to develop skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, positive attitude, empathy, calmness, and persuasiveness. I am highly trainable and always willing to learn. I will make sure I am fully familiar myself with the product and the company, that way I can give my best in the kind of support that will delight customers.
Work history

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Skills

Skills

  • Zendesk
  • Lead Generation
  • Talkdesk
  • Shopify
  • Email Communication
  • Product Knowledge