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Ankur G. Status: Offline
Delhi, India
Rising Talent

Salesforce Admin

🔹 Overview Hello and welcome! I’m Ankur Gurha, a Salesforce Certified Administrator with over 14 years of hands-on experience in CRM strategy, client service operations, and Salesforce org administration. I help businesses unlock the full potential of Salesforce by aligning system configurations with real-world business needs, ensuring cleaner data, more efficient processes, and happier users. 🔹 What I Offer As a Freelance Salesforce Admin, I support startups, mid-size companies, and enterprise clients in managing, optimizing, and scaling their Salesforce environments. I specialize in: User Management: Roles, profiles, permission sets, and sharing rules Data Management: Imports, exports, deduplication, validation rules, and maintaining data integrity Automation: Flows, process builders, workflow rules, approval processes Reports & Dashboards: Actionable analytics that drive decision-making Object Customization: Standard and custom objects, page layouts, record types, and Lightning components Integration Support: AppExchange apps, email integration, and 3rd party platforms like ConnectAndSell, SmartDollar, and RingCentral Security & Compliance: Audit trail, field-level security, login history, and data backup best practices Training & Documentation: End-user training, SOPs, and ongoing admin support 🔹 Portfolio Highlights ✔ Salesforce Cleanup & Optimization Client: US-based SaaS Company Scope: Decommissioned outdated workflows and process builders, converted legacy automations to Flows, and streamlined role hierarchy and sharing settings Outcome: 35% faster record updates, improved user experience, and simplified admin overhead ✔ Lightning Migration & UI Enhancement Client: Financial Services Firm Scope: Migrated from Classic to Lightning Experience, customized Home Page, record pages, and implemented dynamic Lightning components Outcome: Boosted user adoption by 40%, reduced time-on-task for common workflows ✔ List Management & Campaign Support Client: B2B Marketing Team Scope: Cleaned and loaded over 50,000 records with validation rules, developed campaign member strategies, and implemented lead scoring rules Outcome: Enabled more targeted campaigns and reduced bounced emails by 25% 🔹 Certifications & Tools ✅ Salesforce Certified Administrator 🔧 Tools: Data Loader, Workbench, Dataloader.io, RingCentral, ConnectAndSell, SmartDollar 📈 Reporting: Lightning Reports, Dashboards, Joined Reports 📚 Documentation: Confluence, Notion, Lucidchart, Google Suite 🔹 Client Testimonials “Ankur has been our go-to Salesforce Admin for two years. He’s organized, responsive, and always provides practical solutions.” – Director, Client Services “He has a great knack for turning vague requirements into actionable Salesforce features. Highly recommend!” – Product Manager, SaaS Platform 🔹 Why Me? I blend technical Salesforce know-how with an operations-first mindset. My background in service delivery, CRM operations, and cross-functional collaboration means I can speak both tech and business fluently. I don’t just “click buttons”, I aim to understand your goals and build scalable solutions to support them. 🔹 Let’s Talk Whether you need one-time help with a cleanup project or ongoing admin support, I’d love to hear about your needs and explore how we can work together. Let’s connect and make Salesforce work smarter for your business!
Work history
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Skills

Skills

  • Salesforce CRM
  • Community Outreach
  • Salesforce Lightning
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce
  • HubSpot
  • Outreach Strategy
  • Customer Service
  • Technical Support
  • SuccessFactors Learning

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