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Frenie R. Status: Offline
Iba, Philippines
Rising Talent

Customer Service/Administrative Assistant

Hi, I’m Frenie from the Philippines, your friendly rockstar VA! 😊 With over 8 years of experience delivering exceptional customer support in the BPO industry, I’ve helped businesses build strong relationships and maintain high-quality service. I also offer reliable administrative support to keep daily operations organized, efficient, and on track. Additionally, I specialize in lead generation and research—helping businesses grow by identifying qualified leads and providing accurate, targeted data. Though new to Upwork, I’m confident that my extensive experience makes me a valuable asset to your team. Skills Snapshot: ✅ Customer Service ✅ Phone Support – Inbound and Outbound ✅ Administrative Assistance ✅ Cold Calling ✅ Live Chat Support ✅ Appointment Setting ✅ Lead Generation ✅ CRM Management ✅ Social Media Management ✅ Data Mining ✅ Email Marketing ✅ Recruitment Assistance ✅ Debt Collections Tools & Platforms: ✅ Google Workspace ✅ Microsoft Office ✅ HubSpot, Salesforce, SharpSpring, SalesIntel, ZoomInfo, Apollo.io, Crunchbase, Slack, Trello, Canva, RingCentral, OpenPhone, Xencall, DocuSign, Calendly Let’s connect! I’m just one invitation away. Your Next Reliable Assistant, Frenie R.
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Skills

Skills

  • Appointment Setting
  • Lead Generation
  • Data Entry
  • Data Mining
  • Phone Communication
  • Cold Calling
  • Staff Recruitment & Management
  • Email Support
  • Customer Service
  • Sales
  • Administrative Support
  • Communication Skills
  • Social Media Management

Testimonials

Endorsements from past clients

"Frenie has had a significant impact in our Organization's Customer Retention efforts displaying an unwaveing commitment to render the best service to our key account relationships and providing immediate responses and custom solutions to their respective operational teams. She is nothing short than brilliant. A highly inteeligent and sharp individual that continuously improve her performance by learning the culture of the business and delivering genuine care to our customer base. I higly recommend Frenie to any organization that aims to nurture and expand critical relationships with their portfolio of clients! Thank you for everything Frenie! You are amazing!"

Antonio S. | Senior Relationship Manager
Customer Service and Lead Generation Assistance Jul 2024

Verified

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