Joycelyn E.
100% Job Success

E-commerce Rockstar | Building Brand Loyalty on Etsy, Amazon & eBay

About Me: I'm Joyce Esplana, a highly motivated and results-oriented customer support specialist with a passion for exceeding expectations on leading e-commerce platforms like Etsy, Amazon, and eBay. "I only settle for chronic consistency," meaning I deliver exceptional service day in and day out. Ready to jump right in? I'm available for immediate work and can seamlessly integrate with your team. My diverse skillset makes me a valuable asset: E-commerce Expertise: I'm proficient in platforms like Shopify, Oberlo, and Aliexpress, ensuring smooth order fulfillment and customer satisfaction. Customer Service Champion: Skilled in utilizing Gorgias, Zendesk, Freshdesk, and more, I provide exceptional support across all channels. Communication Master: My strong interpersonal skills and experience with live chat tools like Olark, Zopim, and LiveHelp ensure clear and efficient communication with customers. More than just support: I offer additional skills like content moderation, email management, web research, and data entry, making me a versatile addition to your team. Why Choose Me? Reliable & Dedicated: I take pride in consistently delivering high-quality work. Team Player: I believe in collaboration and mutual growth within a team. Goal-Oriented: Committed to contributing to your company's success by delivering exceptional customer service. Looking for a passionate and reliable e-commerce expert? Let's connect!

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  • Zendesk
  • Email Support
  • Order Tracking
  • Consumer Goods
  • Trello
  • Facebook