Elmer R. Status: Offline
San Pedro SulaHonduras
100% Job Success
Top Rated

Pre-Litigation Case Manager | Customer Care Advisor

Hello, Thank you for checking out my profile. With over 12 years of customer service experience and technical support, including working in call centers and remote jobs, as well as my involvement in both operations and management roles, I have developed a valuable skill set. I am experienced in creating documentation for SOPs and monitoring the implementation of internal processes, delivering coaching and feedback, reporting, and administrative tasks in several areas including property management and pre-litigation tasks as a Case Manager in Personal Injury law. Additionally, I have experience in managing teams of various sizes. I believe in excellence in the quality of work I deliver to exceed the expectations of both my employer and as well as my clients and my 100% Job Success Score speaks to the quality of service I provide, I look forward to working with you! If you´re looking to deliver a top-notch customer experience; here I am.
Work history

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Skills

Skills

  • Email Support
  • Zendesk
  • Call Center Management
  • Online Chat Support
  • Payment Processing
  • Documentation
  • Microsoft Office
  • Management Skills
  • Technical Support
  • Personal Injury Law
  • Law
  • Email Communication
  • Virtual Assistance
  • Customer Support

Testimonials

Endorsements from past clients

"I am happy to recommend Elmer for any employment opportunities. They have proven themselves to be a dedicated professional with the ability to excel in challenging situations. I am confident that they will contribute greatly to the success of any team they join."

Rob B.
Jan 2024

Verified


"I worked with Elmer back in 2011, we were scaling up a CS account for some important customers. His whit, proactiveness, and teamwork spirit were fundamental to the sustainability of the growth we experienced. Elmer transitioned to a leadership position within months, during this time he was able to acquire more experience and knowledge on how to get the best results out of his team and have excellent communications with our business partners. I highly recommend him for any role that revolved around the Customer Service areas as I am sure he'll be able to excel and improve your teams performance. "

Carlos R. | Team Leader
Apr 2020

Verified


"I had the pleasure of learning of Elmer's work ethic through his collaboration in an inbound call project. He is highly recommended to supervise and manage internal and external customers. "

Rosanna D. | Vice President-Customer Relations
Mar 2020

Verified


"It was a great pleasure to work alongside a peer such as Elmer for his accountability and work ethic displayed during the period we worked to manage a Customer Service team. He made sure his team was ready and feeling secure and motivated to engage with customers in a informative and attentive matter, without losing the productivity, essentially reflecting his own customer experience approach with us, his internal clients, at that time. Whichever group of people or peer that will be working with Elmer, will feel the trust level he is able to create in his work environment."

Rodolfo R. | Client Services Manager
Mar 2020

Verified


"It was a great experience working side by side with Elmer, he is a very trustworthy team member, polite, and extremely experienced. Who demonstrarte his lesdership capabilities by teaching others and leading to success his team. It was a pleasure working with him and will hire him back at any time!"

Ingrid S. | Operations Manager
Mar 2020

Verified