Airah Grace F.
Philippines
100% Job Success
Top Rated Plus
Ranked top 3% of all Upwork talent

ECommerce (Supplier Manager/Sourcer & Customer Support Specialist)

I have worked as a Business and Project Manager, virtual assistant, data entry professional and social media expert for over 5 years now. I run the day to day operations of an E-commerce Store. I am skilled to do: • Product Research and Upload o Research hot, trendy and saleable items o Looking for suppliers o Adding products in the admin panel of the clients website. • Customer Service Manager o Answering customer queries (Facebook, Emails, Live Chat and Phone support) • Order fulfillment o Fulfilling of all order in Shopify store manually/spreadsheet o Passing the orders to the supplier directly and communicating to them whenever necessary. o Updating tracking numbers from the supplier to the Shopify store. • Product Manager o Finding hot items in Ali Express and in eBay. o Adding products to the store. o Controlling product visibility in the store. • Managing Shopify Apps o Sending advertising emails. o Transferring abandon carts to check out through calls and emails. o Managing Mailchimp • Managing Social Media Accounts o Facebook o Twitter o LinkedIn With all these experiences I have, I would say I could deliver World Class Service at its best.
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Skills

Skills

  • Accuracy Verification
  • Email Support
  • Clerical Procedures
  • Lead Generation Strategy
  • Incident Management
  • Customer Retention Strategy