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Carissa A.

Carissa A.

Candelaria, Philippines
Job Success
Top Rated

Customer Service/Email and Chat Support/Admin and Ticketing Systems

Hi there! My name is Carissa. I am here to help you with your task and together we will achieve your goals as I strive harder to get things/task done real quick and with quality. I will help my clients to have the best result or output as soon as they need it. This is my passion. Been in the customer service for almost 6 years as Live Chat, Email and Phone Support. I have managed to have a lot of phone calls and live chats in queue. I used to have two live chats at the same time with different queries and resolved it all in the most efficient manner. Been through a lot and have had took so many experience on how to handle customers by creating and leaving an impact to them on how good my customer service skills are. I have used to handle different accounts too and learned a lot from it especially different processes that I know I can apply here to make my work easy since I already had a background on how to do or use it. Listening to customers needs, satisfying them and doing an extra mile to make a quality and good customer service are my expertise. I love doing it. Creating, resolving their concern and leaving a good impact whenever they leave our conversation feels really good. Also it makes a good impact with the business to have more customers that stays. I will definitely show off my skills in every job I will take. I am patient, can work under minimal supervision, flexible in any shifting schedules and still willing to learn new task/things/process and can learn it fast. I have worked for a lot of Telco companies and E-commerce around the world. Had experienced Order Processing (Order Status, Order amendments, Order Tracking and Order inquiries) Bill Disputes ( Refunds, Bill reading and explanation) and Sales. I am also open for trainings and feedbacks. I keep myself updated for upcoming changes and I always wanted to have a long term job and good relationship with clients. I can assure you that I will do my best in every task/project that will be given to me, focus and prioritize it since I do believe that since it was given to me, client chose me out of all the others and put their trust on me so I will make sure that it will be most and highly valued. Kind Regards, Carissa
Rating is 5 out of 5.
5.00 May 4, 2022 - Aug 31, 2022

"Carissa's work throughout the contract has been of very high quality and extremely professional. She was always enthusiastic to be assigned new tasks, which she completed diligently. Adapted well to change and was always available to provide updates. Communication was excellent. Highly recommended!"

Private earnings
Rating is 5 out of 5.
5.00 Oct 10, 2020 - Feb 7, 2022

"Carissa was an exceptionally hard worker who followed directions really well, she was an asset to the team and a joy to work with! She was a wonderful support agent and I can not recommend her enough!"

Private earnings
Rating is 3.8 out of 5.
3.80 Dec 6, 2021 - Dec 16, 2021
Private earnings
Rating is 5 out of 5.
5.00 Sep 16, 2020 - Nov 1, 2021
Private earnings
Rating is 4 out of 5.
4.00 Oct 7, 2020 - Dec 28, 2020
Private earnings
Carissa A. has more jobs. Create an account to review them

Skills

Carissa A.

Carissa A.

Candelaria, Philippines
Job Success
Top Rated
5
Total Jobs
3,165
Total Hours

Customer Service/Email and Chat Support/Admin and Ticketing Systems

Specializes in
Hi there! My name is Carissa. I am here to help you with your task and together we will achieve your goals as I strive harder to get things/task done real quick and with quality. I will help my clients to have the best result or output as soon as they need it. This is my passion. Been in the customer service for almost 6 years as Live Chat, Email and Phone Support. I have managed to have a lot of phone calls and live chats in queue. I used to have two live chats at the same time with different queries and resolved it all in the most efficient manner. Been through a lot and have had took so many experience on how to handle customers by creating and leaving an impact to them on how good my customer service skills are. I have used to handle different accounts too and learned a lot from it especially different processes that I know I can apply here to make my work easy since I already had a background on how to do or use it. Listening to customers needs, satisfying them and doing an extra mile to make a quality and good customer service are my expertise. I love doing it. Creating, resolving their concern and leaving a good impact whenever they leave our conversation feels really good. Also it makes a good impact with the business to have more customers that stays. I will definitely show off my skills in every job I will take. I am patient, can work under minimal supervision, flexible in any shifting schedules and still willing to learn new task/things/process and can learn it fast. I have worked for a lot of Telco companies and E-commerce around the world. Had experienced Order Processing (Order Status, Order amendments, Order Tracking and Order inquiries) Bill Disputes ( Refunds, Bill reading and explanation) and Sales. I am also open for trainings and feedbacks. I keep myself updated for upcoming changes and I always wanted to have a long term job and good relationship with clients. I can assure you that I will do my best in every task/project that will be given to me, focus and prioritize it since I do believe that since it was given to me, client chose me out of all the others and put their trust on me so I will make sure that it will be most and highly valued. Kind Regards, Carissa
Rating is 5 out of 5.
5.00 May 4, 2022 - Aug 31, 2022

"Carissa's work throughout the contract has been of very high quality and extremely professional. She was always enthusiastic to be assigned new tasks, which she completed diligently. Adapted well to change and was always available to provide updates. Communication was excellent. Highly recommended!"

Private earnings
Rating is 5 out of 5.
5.00 Oct 10, 2020 - Feb 7, 2022

"Carissa was an exceptionally hard worker who followed directions really well, she was an asset to the team and a joy to work with! She was a wonderful support agent and I can not recommend her enough!"

Private earnings
Rating is 3.8 out of 5.
3.80 Dec 6, 2021 - Dec 16, 2021
Private earnings
Rating is 5 out of 5.
5.00 Sep 16, 2020 - Nov 1, 2021
Private earnings
Rating is 4 out of 5.
4.00 Oct 7, 2020 - Dec 28, 2020
Private earnings
Carissa A. has more jobs. Create an account to review them

Skills

As Needed - Open to Offers

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