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Bilal A.

Bilal A.

Wah Cantt, Pakistan
Job Success

Shopify VA | Customer Support Manager

I am Bilal Ahmad with 5 years of experience in Shopify management including product listing, order processing, and customer support. Having worked as a Shopify VA for many good stores in the past has equipped me with the appropriate skills and attitude to take on challenges head-on, work in various roles and welcome new things with no fear of the unknown. What can I do for you: ✅Finding top-trending and winning products through my own methods or specified by you ✅Finding winning products for Google Shopping ✅Using spy tools such as Adspy, viral-vault etc. ✅Adding Products through Oberlo/Dropified or manually ✅Removing Chinese text, logos, and watermarks from images with the help of Photoshop ✅Write compelling and attractive titles for products ✅Writing/Copywriting Search Engine Optimized Product Descriptions ✅Setting up variants, tags, collections, prices etc. ✅Importing reviews through CSV or other Shopify apps ✅Order processing/fulfilment through Oberlo/Dropified/CSV/Mass Fulfil or manually ✅Searching for alternate suppliers on Aliexpress/eBay/Amazon if the supplier goes out of stock or offers expensive prices ✅Coordinating with suppliers regarding disputes and damaged items ✅Placing disputes with suppliers if product delivery failed or received in a damaged condition ✅Coordinate with suppliers regarding refund and exchange ✅Handling customer tickets through Zendesk, Freshdesk, and Live Chat ✅Reaching customers in a very professional and persuasive manner ✅Responding to customers regarding order queries/refunds/cancellations/address issues etc. ✅Providing unsatisfied customers with coupons, replacements, and special offers ✅Responding to customer’s disputes on payment gateways ✅Experienced in Microsoft Excel ✅Well-Experienced in Photoshop ✅Fluent in English Language ✅Attention to every little detail Apps I am experienced with: ✅Trello ✅Slack ✅Oberlo ✅Dropified ✅Google Sheets ✅CJ Dropshipping ✅Canva ✅BeFunky ✅Gorgias ✅Zendesk ✅Freshdesk ✅Adobe Photoshop ✅Adobe Premier Pro Why me: ✅24/7 availability ✅Stick to deadlines ✅Always reliable ✅Always proactive ✅Take care of client's business as my own ✅Eager to learn
Sep 3, 2022 - Nov 14, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Jul 29, 2021 - Apr 16, 2022

"excellent"

Private earnings
Rating is 5 out of 5.
5.00 Aug 16, 2021 - Dec 11, 2021
Private earnings
Aug 22, 2021 - Nov 11, 2021

This feedback has been removed

Private earnings
Rating is 5 out of 5.
5.00 Aug 18, 2021 - Oct 4, 2021

"Amazing hard worker for the job. Felt like he could not deliver what we expected and decided to leave the company in a good manner. Amazing humble man with great working ethic. Thanks Bilal."

Private earnings
Rating is 5 out of 5.
5.00 Dec 23, 2020 - Jul 29, 2021

"Bill is an absolute champion. We have been working together for the past year and a half and bill has been my right hand. He's on time, consistent, responsible and an absolute pleasure to work with. Dont usually write reviews but Bill has completely earned it. Thank you Bill for your service"

Private earnings
Rating is 5 out of 5.
5.00 Sep 7, 2020 - Dec 21, 2020

"Best VA in the game. Couldnt recommend more. Bilal has been working with me for close to a year now and things are only getting better. I repeat, best VA in the game."

Private earnings
Rating is 5 out of 5.
5.00 May 28, 2020 - Sep 7, 2020

"A+. Fantastic."

Private earnings
Rating is 5 out of 5.
5.00 Nov 1, 2019 - Apr 1, 2020

"Bilal has done a great job again. He is very skilled when it comes to processing orders. He is also very comfortable with managing customer emails and requests and does a great job in this area. Bilal was also in charge of handling customer disputes for us and he did it very succesfully. Will definetely hire him again."

Private earnings
Rating is 5 out of 5.
5.00 Feb 12, 2020 - Mar 24, 2020
Private earnings
Bilal A. has more jobs. Create an account to review them

Portfolio

Customer Support - Email Handling
Customer Support - Email Handling
Product Listing
Product Listing
Want to see more? Create Account

Skills

Bilal A.

Bilal A.

Wah Cantt, Pakistan
Job Success
43
Total Jobs
1,950
Total Hours

View profile

Shopify VA | Customer Support Manager

Specializes in
I am Bilal Ahmad with 5 years of experience in Shopify management including product listing, order processing, and customer support. Having worked as a Shopify VA for many good stores in the past has equipped me with the appropriate skills and attitude to take on challenges head-on, work in various roles and welcome new things with no fear of the unknown. What can I do for you: ✅Finding top-trending and winning products through my own methods or specified by you ✅Finding winning products for Google Shopping ✅Using spy tools such as Adspy, viral-vault etc. ✅Adding Products through Oberlo/Dropified or manually ✅Removing Chinese text, logos, and watermarks from images with the help of Photoshop ✅Write compelling and attractive titles for products ✅Writing/Copywriting Search Engine Optimized Product Descriptions ✅Setting up variants, tags, collections, prices etc. ✅Importing reviews through CSV or other Shopify apps ✅Order processing/fulfilment through Oberlo/Dropified/CSV/Mass Fulfil or manually ✅Searching for alternate suppliers on Aliexpress/eBay/Amazon if the supplier goes out of stock or offers expensive prices ✅Coordinating with suppliers regarding disputes and damaged items ✅Placing disputes with suppliers if product delivery failed or received in a damaged condition ✅Coordinate with suppliers regarding refund and exchange ✅Handling customer tickets through Zendesk, Freshdesk, and Live Chat ✅Reaching customers in a very professional and persuasive manner ✅Responding to customers regarding order queries/refunds/cancellations/address issues etc. ✅Providing unsatisfied customers with coupons, replacements, and special offers ✅Responding to customer’s disputes on payment gateways ✅Experienced in Microsoft Excel ✅Well-Experienced in Photoshop ✅Fluent in English Language ✅Attention to every little detail Apps I am experienced with: ✅Trello ✅Slack ✅Oberlo ✅Dropified ✅Google Sheets ✅CJ Dropshipping ✅Canva ✅BeFunky ✅Gorgias ✅Zendesk ✅Freshdesk ✅Adobe Photoshop ✅Adobe Premier Pro Why me: ✅24/7 availability ✅Stick to deadlines ✅Always reliable ✅Always proactive ✅Take care of client's business as my own ✅Eager to learn
Sep 3, 2022 - Nov 14, 2022

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Jul 29, 2021 - Apr 16, 2022

"excellent"

Private earnings
Rating is 5 out of 5.
5.00 Aug 16, 2021 - Dec 11, 2021
Private earnings
Aug 22, 2021 - Nov 11, 2021

This feedback has been removed

Private earnings
Rating is 5 out of 5.
5.00 Aug 18, 2021 - Oct 4, 2021

"Amazing hard worker for the job. Felt like he could not deliver what we expected and decided to leave the company in a good manner. Amazing humble man with great working ethic. Thanks Bilal."

Private earnings
Rating is 5 out of 5.
5.00 Dec 23, 2020 - Jul 29, 2021

"Bill is an absolute champion. We have been working together for the past year and a half and bill has been my right hand. He's on time, consistent, responsible and an absolute pleasure to work with. Dont usually write reviews but Bill has completely earned it. Thank you Bill for your service"

Private earnings
Rating is 5 out of 5.
5.00 Sep 7, 2020 - Dec 21, 2020

"Best VA in the game. Couldnt recommend more. Bilal has been working with me for close to a year now and things are only getting better. I repeat, best VA in the game."

Private earnings
Rating is 5 out of 5.
5.00 May 28, 2020 - Sep 7, 2020

"A+. Fantastic."

Private earnings
Rating is 5 out of 5.
5.00 Nov 1, 2019 - Apr 1, 2020

"Bilal has done a great job again. He is very skilled when it comes to processing orders. He is also very comfortable with managing customer emails and requests and does a great job in this area. Bilal was also in charge of handling customer disputes for us and he did it very succesfully. Will definetely hire him again."

Private earnings
Rating is 5 out of 5.
5.00 Feb 12, 2020 - Mar 24, 2020
Private earnings
Bilal A. has more jobs. Create an account to review them

Portfolio

Customer Support - Email Handling
Customer Support - Email Handling
Product Listing
Product Listing
Want to see more? Create Account

Skills

More than 30 hrs/week

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