Shiela Rose D.
Lipa, Philippines
Rising Talent
Quality Analyst/ Technical Support/ Customer Service Representative
$10.00/hr
I' ve worked as technical support staff for 2 years. I have been working with the BPO industry since 2014 up to the present. I've handled the technical account, then transferred to an Australian Telco as a Customer Support Representative.
I take pride in conducting myself in a professional manner when representing a company. I thoroughly enjoy getting to know customers and figuring out how best to serve their needs. I Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays a strong work ethic.
Typical services and deliverables I can do:
Tracks customer interactions and conversations to optimize speed and efficiency on phone calls
Facilitates a comfortable learning environment to keep stress and pressure levels low for entry-level representatives
Responds to inbound calls and engages in email correspondence with clients to directly answer questions and address complaints
I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.
With my comprehensive experience in Customer Service and Technical Support, coupled with my enthusiasm and dedication to helping clients achieve success, I believe I could swiftly surpass your expectations for this role. I'm positive that my experience with supporting customers will make me really useful for your service.
Work History
No items
Shiela Rose D.
Lipa, Philippines
Rising Talent
3
Total Jobs
8,054
Total Hours
View profile
All work
Quality Analyst/ Technical Support/ Customer Service Representative
Specializes in$10.00/hr
I' ve worked as technical support staff for 2 years. I have been working with the BPO industry since 2014 up to the present. I've handled the technical account, then transferred to an Australian Telco as a Customer Support Representative.
I take pride in conducting myself in a professional manner when representing a company. I thoroughly enjoy getting to know customers and figuring out how best to serve their needs. I Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays a strong work ethic.
Typical services and deliverables I can do:
Tracks customer interactions and conversations to optimize speed and efficiency on phone calls
Facilitates a comfortable learning environment to keep stress and pressure levels low for entry-level representatives
Responds to inbound calls and engages in email correspondence with clients to directly answer questions and address complaints
I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.
With my comprehensive experience in Customer Service and Technical Support, coupled with my enthusiasm and dedication to helping clients achieve success, I believe I could swiftly surpass your expectations for this role. I'm positive that my experience with supporting customers will make me really useful for your service.
Work History
No items
Hours per week
Less than 30 hrs/week