Shiela Rose D.

Shiela Rose D.

LipaPhilippines
Rising Talent

Quality Analyst/ Technical Support/ Customer Service Representative

I' ve worked as technical support staff for 2 years. I have been working with the BPO industry since 2014 up to the present. I've handled the technical account, then transferred to an Australian Telco as a Customer Support Representative. I take pride in conducting myself in a professional manner when representing a company. I thoroughly enjoy getting to know customers and figuring out how best to serve their needs. I Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays a strong work ethic. Typical services and deliverables I can do: Tracks customer interactions and conversations to optimize speed and efficiency on phone calls Facilitates a comfortable learning environment to keep stress and pressure levels low for entry-level representatives Responds to inbound calls and engages in email correspondence with clients to directly answer questions and address complaints I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours. With my comprehensive experience in Customer Service and Technical Support, coupled with my enthusiasm and dedication to helping clients achieve success, I believe I could swiftly surpass your expectations for this role. I'm positive that my experience with supporting customers will make me really useful for your service.
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Shiela Rose D.

Shiela Rose D.

LipaPhilippines
Rising Talent
3
Total Jobs
7,793
Total Hours

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Quality Analyst/ Technical Support/ Customer Service Representative

Specializes in
I' ve worked as technical support staff for 2 years. I have been working with the BPO industry since 2014 up to the present. I've handled the technical account, then transferred to an Australian Telco as a Customer Support Representative. I take pride in conducting myself in a professional manner when representing a company. I thoroughly enjoy getting to know customers and figuring out how best to serve their needs. I Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays a strong work ethic. Typical services and deliverables I can do: Tracks customer interactions and conversations to optimize speed and efficiency on phone calls Facilitates a comfortable learning environment to keep stress and pressure levels low for entry-level representatives Responds to inbound calls and engages in email correspondence with clients to directly answer questions and address complaints I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours. With my comprehensive experience in Customer Service and Technical Support, coupled with my enthusiasm and dedication to helping clients achieve success, I believe I could swiftly surpass your expectations for this role. I'm positive that my experience with supporting customers will make me really useful for your service.
No items
Less than 30 hrs/week