Susan E.

Susan E.

IkejaNigeria

customer support officer

Looking for a Customer Support officer that will deliver top-notch service to your customers? Then you are definitely on the right page.I am a highly skilled and dedicated customer support officer with 4 years hands on experience. I possess excellent customer service skills with the ability work with minimal supervision, adequate experience in the use CRM tools. I am the right person to handle your customer as I have a ''people-first'' attitude and I pay a lot of attention to customer concerns. Skills: *Customer Support *Email Support, *Admin Support *Customer Service *Shopify Assistant *Scheduling/Calendar *Search Engine Optimization *File Organization *Social Media Management (Facebook/Youtube/Instagram/LinkedIn) *Social Media Engagement *Microsoft Office *Google Suite *Salesforce* Freshdesk, Zendesk CRMSales I am proficient with Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM programs. I am capable of managing complex, multi-line telephone systems, and typing skills. I am knowledgeable in G Suite and Office 375. My Achievements include; 1. Exceeding expectation for key performance indicator. 2.Employee of four consecutive month.. 3. 10% increase of customer satisfaction ratings during my tenure as a customer service representative at Domino stores.
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Susan E.

Susan E.

IkejaNigeria
3
Total Jobs
251
Total Hours

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customer support officer

Specializes in
Looking for a Customer Support officer that will deliver top-notch service to your customers? Then you are definitely on the right page.I am a highly skilled and dedicated customer support officer with 4 years hands on experience. I possess excellent customer service skills with the ability work with minimal supervision, adequate experience in the use CRM tools. I am the right person to handle your customer as I have a ''people-first'' attitude and I pay a lot of attention to customer concerns. Skills: *Customer Support *Email Support, *Admin Support *Customer Service *Shopify Assistant *Scheduling/Calendar *Search Engine Optimization *File Organization *Social Media Management (Facebook/Youtube/Instagram/LinkedIn) *Social Media Engagement *Microsoft Office *Google Suite *Salesforce* Freshdesk, Zendesk CRMSales I am proficient with Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM programs. I am capable of managing complex, multi-line telephone systems, and typing skills. I am knowledgeable in G Suite and Office 375. My Achievements include; 1. Exceeding expectation for key performance indicator. 2.Employee of four consecutive month.. 3. 10% increase of customer satisfaction ratings during my tenure as a customer service representative at Domino stores.
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More than 30 hrs/week