Marjorie F.

Santa Maria, Philippines

100% Job Success

Customer Service Tech Support Supervisor

$12.00/hr

Looking for exemplary customer service? I'm glad to provide you with the solution. My 18 years of experience in customer service sharpen my personal skills that I believe is an essential qualities to customer service such as positive attitude, empathy, attentiveness, patience, promptness, customer-first attitude and always giving the best to be able to meet and even exceed customers needs and wants. I maintain a professional and patient demeanor when responding to customer inquiries and complaints. I am a team player, and well-organized, with outstanding written and oral communication skills. I have the ability to multi-task and prioritized in a fast-paced even a stressful environment and can manage different platforms all at the same time. I have a background in Sales, Research, Data Entry, Voice Support, and Email & Chat Support. With my strong customer service background and problem-solving skills, I feel successful in tasks involving interacting with customers. Customers often acknowledge how they appreciated the quality of service I provide. I also enjoy fulfilling administrative duties and would love the opportunity to grow and develop my abilities in related tasks. I handled inbound and outbound calls, back-end support, resolution and recovery management, modification and service fulfillment, billing concerns/complaints, sales team lead, application processing, and approval of line applications. I have won several performance awards and been promoted twice. I am an honest worker and you can rely on my skills. I am willing to work long hours to meet business needs. I look forward to sharing more details of my experience and motivations with you. Thank you for your consideration. Sincerely, Marjorie