Bogdan S.
Bucharest, Romania
Client Services Consultant - with Italian/English
$10.00/hr
This is what you need to know about me:
First job:
- Phone assistance and support for client request: phone numbers, addresses, postal codes etc;
- Provide call, mail & chat support for customers using the network to fix different issues;
- Providing support for our partners' apps;
- I used a ticketing system to register each incident from our network;
- Investigating, diagnosing and resolving all network faults;
- Working in shifts, including weekends and legal holidays;
- Insure a proper technical cooperation between all involved parties;
- Supporting the team in day by day activity;
- Network administration/troubleshooting;
- Internet explorer, google chrome - mailing and browsing;
- Screening applications;
2nd one: Vodafone
- Take internal customer calls in Italian and English;
- Taking care of customer satisfaction, maintaining a professional relationship and receiving constant feedbacks;
- Log, troubleshoot and dispatch IT issues, with the aim of ensuring quick and effective resolution;
- Providing support for our partners' applications;
- Insure a proper technical cooperation between all involved parties;
- Update information in the relevant systems;
- Document new known errors;
- Investigating, diagnosing and resolving all network faults.
- Screening applications;
- Knowledge acquisition from contact centres activities;
- Knowledge transfer;
- Internal organisation trainings;
- Internal organisation work instruction documents;
3rd: Oracle
- Windows 2008, 2012 Server Administration
- Oracle Database (10G, 11G) troubleshooting and administration
- SQL programming
- Customer satisfaction oriented, providing in time solutions, fixes or workarounds
- Manage escalations in accordance with company procedures and SLA’s
- Oracle Hospitality software knowledge and troubleshooting
- Document bugs found in the software for further analysis and deploy patches or fixes.
Work History
Receive SMS in Romania (Vodafone)
Jun 23, 2022
-
Jul 4, 2022
No feedback given
Private earnings
Upload 10 photos of yourself (AI training project)
Nov 9, 2021
5.00
Nov 1, 2021
-
"Job well done, recommended!"
Private earnings
Bogdan S. has more jobs. Create an account to review them
Skills
- Troubleshooting
- Product Knowledge
- Customer Service
- Hardware Troubleshooting
- MySQL
- Technical Support
- English to Italian Translation
- Romanian
- Cryptocurrency
- System Configuration
- Email Support
- Customer Support
- Live Chat Operator
- Online Chat Support
Bogdan S.
Bucharest, Romania
3
Total Jobs
773
Total Hours
View profile
All work
Client Services Consultant - with Italian/English
Specializes in$10.00/hr
This is what you need to know about me:
First job:
- Phone assistance and support for client request: phone numbers, addresses, postal codes etc;
- Provide call, mail & chat support for customers using the network to fix different issues;
- Providing support for our partners' apps;
- I used a ticketing system to register each incident from our network;
- Investigating, diagnosing and resolving all network faults;
- Working in shifts, including weekends and legal holidays;
- Insure a proper technical cooperation between all involved parties;
- Supporting the team in day by day activity;
- Network administration/troubleshooting;
- Internet explorer, google chrome - mailing and browsing;
- Screening applications;
2nd one: Vodafone
- Take internal customer calls in Italian and English;
- Taking care of customer satisfaction, maintaining a professional relationship and receiving constant feedbacks;
- Log, troubleshoot and dispatch IT issues, with the aim of ensuring quick and effective resolution;
- Providing support for our partners' applications;
- Insure a proper technical cooperation between all involved parties;
- Update information in the relevant systems;
- Document new known errors;
- Investigating, diagnosing and resolving all network faults.
- Screening applications;
- Knowledge acquisition from contact centres activities;
- Knowledge transfer;
- Internal organisation trainings;
- Internal organisation work instruction documents;
3rd: Oracle
- Windows 2008, 2012 Server Administration
- Oracle Database (10G, 11G) troubleshooting and administration
- SQL programming
- Customer satisfaction oriented, providing in time solutions, fixes or workarounds
- Manage escalations in accordance with company procedures and SLA’s
- Oracle Hospitality software knowledge and troubleshooting
- Document bugs found in the software for further analysis and deploy patches or fixes.
Work History
Receive SMS in Romania (Vodafone)
Jun 23, 2022
-
Jul 4, 2022
No feedback given
Private earnings
Upload 10 photos of yourself (AI training project)
Nov 9, 2021
5.00
Nov 1, 2021
-
"Job well done, recommended!"
Private earnings
Bogdan S. has more jobs. Create an account to review them
Skills
- Troubleshooting
- Product Knowledge
- Customer Service
- Hardware Troubleshooting
- MySQL
- Technical Support
- English to Italian Translation
- Romanian
- Cryptocurrency
- System Configuration
- Email Support
- Customer Support
- Live Chat Operator
- Online Chat Support
Hours per week
As Needed - Open to Offers