Bogdan S.
Bucharest, Romania
Client Services Consultant - with Italian/English
$14.00/hr
This is what you need to know about me:
First job:
- Phone assistance and support for client request: phone numbers, addresses, postal codes etc;
- Provide call, mail & chat support for customers using the network to fix different issues;
- Providing support for our partners' apps;
- I used a ticketing system to register each incident from our network;
- Investigating, diagnosing and resolving all network faults;
- Working in shifts, including weekends and legal holidays;
- Insure a proper technical cooperation between all involved parties;
- Supporting the team in day by day activity;
- Network administration/troubleshooting;
- Internet explorer, google chrome - mailing and browsing;
- Screening applications;
2nd one: Vodafone
- Take internal customer calls in Italian and English;
- Taking care of customer satisfaction, maintaining a professional relationship and receiving constant feedbacks;
- Log, troubleshoot and dispatch IT issues, with the aim of ensuring quick and effective resolution;
- Providing support for our partners' applications;
- Insure a proper technical cooperation between all involved parties;
- Update information in the relevant systems;
- Document new known errors;
- Investigating, diagnosing and resolving all network faults.
- Screening applications;
- Knowledge acquisition from contact centres activities;
- Knowledge transfer;
- Internal organisation trainings;
- Internal organisation work instruction documents;
3rd: Oracle
- Windows 2008, 2012 Server Administration
- Oracle Database (10G, 11G) troubleshooting and administration
- SQL programming
- Customer satisfaction oriented, providing in time solutions, fixes or workarounds
- Manage escalations in accordance with company procedures and SLA’s
- Oracle Hospitality software knowledge and troubleshooting
- Document bugs found in the software for further analysis and deploy patches or fixes.
Work history
Work history
Customer Support Representative with English and Italian
May 5, 2022
-
Oct 25, 2022
"We are very happy we had you in the team. Thanks for being always there for us and for your continuous support and optimism shared with your colleagues as well…
Private earnings
Receive SMS in Romania (Vodafone)
Jun 23, 2022
-
Jul 4, 2022
No feedback given
Private earnings
Upload 10 photos of yourself (AI training project)
Nov 1, 2021
-
Nov 9, 2021
"Job well done, recommended!"
Private earnings
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Skills
Skills
- Troubleshooting
- Product Knowledge
- Customer Service
- Hardware Troubleshooting
- MySQL
- Technical Support
- English to Italian Translation
- Romanian
- Cryptocurrency
- System Configuration
- Email Support
- Customer Support
- Online Chat Support