My name is Raymond a Virtual Assistant providing and contributing to the company or my client's business with efficiency and productivity. Here are some of my skills:
- High Converting Shopify Store Creation
- Shopify Website Management and Update
- Adding Products and descriptions
- Create Graphic Design for social media ads and product image
- Create logo animation and ad creatives
- Reply to customer emails (regarding things like refunds, tracking numbers, order issues)
- Order processing and fulfillment via eBay, Amazon, Aliexpress, etc.
- Directly reporting to team for inventory issues (i.e. item out of stock, item no longer available, etc.)
- Communicating with suppliers about order details.
- Comment moderation on social media ads (includes replying to comments on Facebook and Instagram ads)
- Handling customer complaints, disputes, and chargebacks
- Product Research
- Online Research
- Data Entry
- Writing Product Descriptions
- SEO Audit
- Content Writer
- Other admin tasks
I have the ability to communicate clearly with customers including interacting with them by provide information about products and services, take orders, or obtain details of complaints. I can also fulfill orders received by email, fax, website, or other electronic data interchanges. I also follow up on customer problems to ensure the correct solution was carried and I make sure to keep customer data secure.
Developing a good rapport, and regular communication is important to me. It ensures the project is completed to the specific guidelines required.
I pride myself on providing the highest quality work, and will never complete a project until the client is 100% satisfied.