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Benedict A.
Cebu City, Philippines

Customer Service Representative / Staff / Consultant

I am an experienced Customer Service Representative with an excellent track record of resolving complex issues quickly and efficiently while keeping the goal of winning customer loyalty in mind at all times. ✅ 6 years experience in the BPO industry, specifically in a call center setting. ✅ Extensive background in handling email, chat, voice, sales and has technical support experience. ✅ Excellent problem-solving and decision-making skills with the ability to resolve difficult situations under adverse conditions. ✅ Dedicated customer service consultant and good attention to detail, organized and has managed complaints cases in Telstra very well. ✅ Thrives in a fast-paced, challenging environment and can quickly adapt to changes. ✅ Responsible for addressing customer needs and ensuring they have a positive experience. ✅ Knowledgeable in these platforms and applications: ➡️Slack ➡️Salesforce Console ➡️Microsoft Office ➡️Google workspace ➡️Adobe suite ➡️Social media ➡️AWBT ( Agent workbench tool ) ➡️Siebel express tool One Service ( Staff / Consultant, Tech-Support and Solutions, Sales Specialist ) 🔸 Drive action to deliver individually relevant and brilliant experiences to our customers and clients. 🔸 Providing technical service, solutions, implementation, and support to the platforms, devices, and applications. 🔸 Help our customers stay connected whenever and wherever they need. You'll have the know-how and the attitude to turn every one of our customers and clients into an advocate. 🔸 Ensuring timely project delivery or simplifying complex data by using the right skills and knowledge. 🔸 Focused on turning product and technological innovations into solutions that have an incredible impact on our customers and clients. 🔸Help customers get the highest levels of performance and efficiency from their networks, applications, and technology. 🔸 Develop new skills by attending free online webinars and courses to excel and add more knowledge that can help to make the complex simple. If it sounds pleasing to you, send me a message, and we will set up a time to talk.
Work history
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Skills

Skills

  • Order Tracking
  • Email Support
  • Product Knowledge
  • Interpersonal Skills
  • Slack
  • Oracle Siebel

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