Ma Ivy M.
100% Job Success
Top Rated

Customer Service Virtual Assistant

Hey there! I am a Customer Service Virtual Assistant. I handle multi-platform support and provide excellent results at the same time. More so, these channels can range from social media platforms to emails or phones. I make sure that all customer questions and complaints are dealt with promptly. Backed by skills, experience, and genuine customer care. Let's lift your customer care and helpdesk game! I can help you to: - Greatly improve the standing of your company with existing and prospective customers. - Increase customer satisfaction rate, customer loyalty, repeat business, and referrals. - Generate positive word-of-mouth reviews, which can attract potential customers. - Free up your time to enhance your business and focus on other essential areas of your business that you have to handle. - Bring vital consistency and response times to your business, allowing you to outshine others. As an entrepreneur, I understand that there can be a tendency to want to hang on or not to trust anyone else with looking after your customers and business, but truthfully, you don't have to do it alone. I AM HERE TO HELP YOU. I select clients that I work with very carefully. This is because I limit the number of clients I work with at any time to ensure that you get the maximum attention to detail. If you believe I am qualified for the job and ready to take your business to the next level, please don’t hesitate to message or send me an email, I’d be glad to know more about you and your company, what you want to accomplish, and how I can be of great help to you. Thank you for your time!
Work history

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  • Inbound Inquiry
  • Email Support
  • Zendesk
  • Customer Satisfaction
  • Communication Skills
  • Shipping & Order Fulfillment Software
  • Ecommerce Order Fulfillment


Endorsements from past clients

"There isn't nearly enough space here to describe this amazing young lady! We hired Ma Ivy to work as a customer service expert for out HBCU clothing brand. Cultural barriers were immediately non-existent as she EXPEDITIOUSLY retained all she was taught and begin work right away. Ma Ivy's loyalty is one of her top qualities. Through many unexpected changes during her time with us, her attitude remained enthusiastic about our company and her work. She excelled in - answering emails quickly - communicating effectively with teammates - properly executing tasks with little to no errors and so much more. You will tremendously benefit from Ma Ivy's incredible kindness, her eye for quality control, and her consistently high-quality results. Two years went by too fast, we will miss her! "

Tiara A.
Sep 2023