Omononye  V.

Omononye V.

IkejaNigeria

Customer service and technical support

I maintained proactive approach to customer empathy, identifying customer satisfaction concerns and managing customer expectations. I solve customer problem in downloading, installing and activating Office 365 and windows by identifying a customer's issue, collecting the relevant information and also investigating the root cause of the problem by utilizing provided resources and knowledge base. I talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. I also research in real-time for issue resolution and collaborating with team members where applicable. I also collaborate with subjects matter experts and escalation managers when additional support is needed.
Rating is 4 out of 5.
4.00 Jun 18, 2022 - Aug 14, 2022
Private earnings

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Portfolio

Alx Virtual Assistant Certificate
Alx Virtual Assistant Certificate
Virtual assistant
Virtual assistant
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Omononye  V.

Omononye V.

IkejaNigeria
5
Total Jobs
162
Total Hours

View profile

Customer service and technical support

Specializes in
I maintained proactive approach to customer empathy, identifying customer satisfaction concerns and managing customer expectations. I solve customer problem in downloading, installing and activating Office 365 and windows by identifying a customer's issue, collecting the relevant information and also investigating the root cause of the problem by utilizing provided resources and knowledge base. I talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. I also research in real-time for issue resolution and collaborating with team members where applicable. I also collaborate with subjects matter experts and escalation managers when additional support is needed.
Rating is 4 out of 5.
4.00 Jun 18, 2022 - Aug 14, 2022
Private earnings

Omononye V. has more jobs. Create an account to review them

Portfolio

Alx Virtual Assistant Certificate
Alx Virtual Assistant Certificate
Virtual assistant
Virtual assistant
Want to see more? Create Account
More than 30 hrs/week

Testimonials

Endorsements from past clients

"He worked with my boss and I know his a trust worthy person and very reliable "

gideon m. | ex. manager
Jul 2022
Verified