Irma Isela A.
Tijuana, Mexico
Rising Talent
System Support Engineer with Programming Experience
$13.00/hr
System Support Engineer with over 3 years of experience in supporting and installation for networking devices such as Cisco Meraki and Radius Gateway (Switches, Access Points and Gateways). Cisco CMNO and CMNA Certificate.
Strong Customer Service Skills and detail oriented. Have also worked for Fiber ISP Companies for technical support with over 6 years of experience in ticket and escalation handling. Excellent supervisor and management skills. Experience working with large groups or people.
College degree for Systems Engineering, with experience in App Development, have worked with Languages such as C, C#, Java and have basic knowledge in Python and web development. Have worked in Android Development for games to help kids to develop fine motor skills and communication skills.
Work history
Work history
IHG Studio - Subject Matter Expert
Nov 23, 2020
-
Apr 19, 2024
Private earnings
IHG STUDIO (LATAM)
Apr 20, 2020
-
Feb 4, 2021
"Freelancer was offered a new contract with our team."
Private earnings
Systems & Support - MX Team Supervisor
Sep 11, 2020
-
Feb 4, 2021
"Freelancer was offered a new contract with our team."
Private earnings
Systems & Support - MX Team Leader
Sep 10, 2019
-
Sep 14, 2020
"Isela is a valued member of our team, and has earned a well deserved promotion to a new contract."
Private earnings
Systems & Support Engineer (agents from MEXICO who speaks both English and Spanish preffered)
Mar 26, 2017
-
Sep 11, 2019
"Isela has completed the current contract successfully and is being promoted to another project within the Company."
Private earnings
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Skills
Skills
- Python
- Java
- Django
- Technical Support
- Bootstrap
- HTML
- Customer Service
- TCP/IP
- C++
- Android App Development