Lilibeth J.
IliganPhilippines

Experienced General Virtual Assistant | Customer Support Specialist

Are you seeking a dedicated professional to streamline your day-to-day tasks and provide top-tier customer support? Look no further! I'm Lilibeth, a results-oriented Virtual Assistant with over 3 years of experience as a customer service specialist, both through email and voice channels. My academic background includes a Bachelor's degree in Computer Technology with a specialization in Embedded Systems, alongside a Master's in Business Administration. Moreover, I hold a license as an Electronic Technician. Here's the list of the tasks I can accomplish for you. ● Email Management ● Email and Phone Support ● SMS Support ● Managing Files ● Social Media Management ● General/Administrative tasks ● Subject Matter Expert ● Customer Service ● Inventory Management for E-commerce platforms ● Order processing and insertion via HGF ● Transcription ● Data Entry ● Leadership Skill ● Keyboard Typing 50 wpm with 100% accuracy ● Sending Amazon PO Asns and Invoices ● Processing and Inserting Amazon and Wayfair International Orders ● Tracking orders and providing tracking information to e-commerce portals. Having completed these tasks in the past years, I became efficient in using the following tools/applications/platforms. I am eager to learn to use any new tools that get the job done well. ● MS Office Suite ● Google Mail and MS Outlook ● Grammarly ● Zendesk ● Dashboard ● Brand page ● Storrito ● Buffer ● Canva ● E-commerce platforms like Amazon, Walmart, Wayfair, Angi, EDI DSCO, Wayfair, Costco, Target.com, Overstock, Rue Gilt, Houzz, Zola, Dormify, Maisonnette, Faire, Hayneedle, and SPS Commerce. ● ADA I pride myself on being highly organized, detail-oriented, consistently responsive, and professional in every project I take on. I'm a problem solver, and I meet deadlines and don't make promises I can't keep. I always encourage open communication and welcome constructive criticism. Let's Work Together: I'm eager to collaborate with you, offering excellence in virtual assistance, customer support, and efficient task execution. Whether it's managing emails, enhancing your e-commerce operations, or providing exceptional customer service, I'm here to lighten your load and drive your success. Reach out today to explore how I can contribute to your projects and objectives. Let's chat and discuss the unique ways I can support your business.

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Skills

  • Keyboarding
  • Email Support
  • Manage Ecommerce Site
  • Order Tracking
  • Order Management
  • Ecommerce Order Fulfillment
  • Leadership Skills

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