Olabiwonninu A.
LagosNigeria
100% Job Success
Top Rated

Customer Service Expert

🏆 Top-rated Customer Service Specialist 💯 100% Success Rate ⏰ 1000+ Upwork hours 🧠 A multi-skilled person and easy to work with With over 7 years of expertise in customer service, I have worked on a variety of projects involving exceptional customer service, data entry, and administrative tasks. Proficient in Excel, Word, and other office software. I have vast expertise in providing outstanding customer service, which includes the following: → Answering emails/tickets through Zendesk, Freshdesk, and Gmail → Managing social media messages and comments → Processing refunds and returns on Shopify → Directly communicating with suppliers for shipment concerns or follow-ups. In addition, I can assist you with: Social media marketing, specifically reaching out to TikTok, Instagram, and YouTube influencers for paid collaborations with the brands I work with. Based on my job experience, I am capable of executing the following tasks: ✦ Answering and managing emails and chats ✦ Handling customer complaints ✦ Managing social media accounts ✦ Conducting research and data entry ✦ Multitasking efficiently ✦ Basic photo editing skills ✦ Basic video editing skills ✦ Proficient in using Canva for graphic design tasks .By working with me, you can expect a trustworthy partner who will help you build customer trust, ensure consistent growth, and create a long-term plan for your company's success. Consider working with me as an investment for the future of your business. 🙌 Thank you for considering my services, and I look forward to working with you soon.

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Skills

  • List Building
  • Real Estate
  • Telemarketing
  • Email Support
  • Sales Development
  • Time Management
  • Communication Etiquette