Blake F.
Claremont, NH
100%
Job Success
Top Rated
Customer Service Manager and Consultant
$60.00/hr
As a highly experienced manager and consultant with a focus on customer service, I have the skills and knowledge necessary to identify opportunities for improvement within a company and recruit top-tier talent. With a strong background in customer service, I have honed my ability to train employees in the skills they need to succeed and excel within their roles. Additionally, I have a deep understanding of the importance of building a positive and supportive company culture, particularly when it comes to working with remote employees.
One key aspect of building a strong company culture is treating employees with respect and understanding. All too often, leaders fail to seek out the root causes of performance issues and instead resort to punishment without fully understanding the situation. By taking the time to understand the challenges that employees are facing and providing the necessary support and resources to help them succeed, we can optimize our trainings, clarify expectations, and ensure that employees have the tools they need to thrive. This approach not only sets the company and its employees up for long-term success, but it also fosters a sense of loyalty and dedication that ultimately benefits the company's customers.
As a manager and consultant, I have consistently demonstrated the ability to build a positive and supportive company culture that keeps employees engaged and motivated to go above and beyond for customers. I have a proven track record of finding the best talent from around the world and building strong, productive teams that are dedicated to delivering exceptional service. If you are interested in discussing how I can help you build a strong company culture with remote workers, please don't hesitate to reach out.
Want to know more? Read about my journey as part of Upwork's Career CloseUp: community.upwork.com/t5/Career-Stories/Customer-Service-Consultant-nbsp-Blake/ta-p/1143359
Work History
Customer Service Manager on Zendesk
5.00
Oct 5, 2022
-
Nov 13, 2022
Private earnings
Customer Support Representative to handle email support cases
Jul 29, 2019
-
Nov 1, 2022
No feedback given
Private earnings
Customer Service Manager/Trainer wanted for paid mentorship role
Feb 16, 2022
-
Mar 4, 2022
No feedback given
Private earnings
Experienced customer support specialist
5.00
Mar 7, 2021
-
Jun 16, 2021
"Blake did what we thought is impossible and built an amazing, motivated team for our eCommerce brand. He helped us build a completely new customer service team from scratch that has transformed our business. We have nothing but good things to say about Blake, and even more importantly, our team thinks the same of him. He's really a superstar when it comes to building customer service teams."
Private earnings
Customer Support Management Consultant
Nov 10, 2020
-
Mar 7, 2021
No feedback given
Private earnings
Need a customer service manager for e-commerce
5.00
Dec 6, 2019
-
Nov 16, 2020
"One of the best customer service people i've worked with."
Private earnings
Virtual Customer Service Agent
5.00
Apr 20, 2020
-
Sep 13, 2020
"Blake is a juggernaut in customer support and everything relating to it. His standards for support is impeccable and gave a new perception of the company when it was struggling with support."
Private earnings
High-quality customer support person for a skincare medical direct to consumer brand.
5.00
Nov 2, 2019
-
Mar 18, 2020
Private earnings
Blake F. has more jobs. Create an account to review them
Skills
- Customer Service
- Technical Support
- Email Handling
- Administrative Support
- Management Skills
- Sales Leadership
- Customer Service Training
- Ticketing System
- Management Consulting
- Data Analysis
Blake F.
Claremont, NH
100%
Job Success
Top Rated
35
Total Jobs
10,591
Total Hours
View profile
All work
Customer Service Manager and Consultant
Specializes in$60.00/hr
As a highly experienced manager and consultant with a focus on customer service, I have the skills and knowledge necessary to identify opportunities for improvement within a company and recruit top-tier talent. With a strong background in customer service, I have honed my ability to train employees in the skills they need to succeed and excel within their roles. Additionally, I have a deep understanding of the importance of building a positive and supportive company culture, particularly when it comes to working with remote employees.
One key aspect of building a strong company culture is treating employees with respect and understanding. All too often, leaders fail to seek out the root causes of performance issues and instead resort to punishment without fully understanding the situation. By taking the time to understand the challenges that employees are facing and providing the necessary support and resources to help them succeed, we can optimize our trainings, clarify expectations, and ensure that employees have the tools they need to thrive. This approach not only sets the company and its employees up for long-term success, but it also fosters a sense of loyalty and dedication that ultimately benefits the company's customers.
As a manager and consultant, I have consistently demonstrated the ability to build a positive and supportive company culture that keeps employees engaged and motivated to go above and beyond for customers. I have a proven track record of finding the best talent from around the world and building strong, productive teams that are dedicated to delivering exceptional service. If you are interested in discussing how I can help you build a strong company culture with remote workers, please don't hesitate to reach out.
Want to know more? Read about my journey as part of Upwork's Career CloseUp: community.upwork.com/t5/Career-Stories/Customer-Service-Consultant-nbsp-Blake/ta-p/1143359
Work History
Customer Service Manager on Zendesk
5.00
Oct 5, 2022
-
Nov 13, 2022
Private earnings
Customer Support Representative to handle email support cases
Jul 29, 2019
-
Nov 1, 2022
No feedback given
Private earnings
Customer Service Manager/Trainer wanted for paid mentorship role
Feb 16, 2022
-
Mar 4, 2022
No feedback given
Private earnings
Experienced customer support specialist
5.00
Mar 7, 2021
-
Jun 16, 2021
"Blake did what we thought is impossible and built an amazing, motivated team for our eCommerce brand. He helped us build a completely new customer service team from scratch that has transformed our business. We have nothing but good things to say about Blake, and even more importantly, our team thinks the same of him. He's really a superstar when it comes to building customer service teams."
Private earnings
Customer Support Management Consultant
Nov 10, 2020
-
Mar 7, 2021
No feedback given
Private earnings
Need a customer service manager for e-commerce
5.00
Dec 6, 2019
-
Nov 16, 2020
"One of the best customer service people i've worked with."
Private earnings
Virtual Customer Service Agent
5.00
Apr 20, 2020
-
Sep 13, 2020
"Blake is a juggernaut in customer support and everything relating to it. His standards for support is impeccable and gave a new perception of the company when it was struggling with support."
Private earnings
High-quality customer support person for a skincare medical direct to consumer brand.
5.00
Nov 2, 2019
-
Mar 18, 2020
Private earnings
Blake F. has more jobs. Create an account to review them
Skills
- Customer Service
- Technical Support
- Email Handling
- Administrative Support
- Management Skills
- Sales Leadership
- Customer Service Training
- Ticketing System
- Management Consulting
- Data Analysis
Hours per week
More than 30 hrs/week
< 24 hrs response time