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Viola K. Status: Offline
Nairobi, Kenya
100% Job Success
Top Rated

Customer Service | Marketing Expert

I am a customer service professional who not only excels at delivering outstanding customer support but also brings proven expertise in driving customer engagement and brand growth. With 8+ years in customer service, I’ve perfected the ability to address queries across multiple channels and ensure every interaction is seamless and customer-focused. My goal is always been to create positive, lasting customer relationships by making every customer feel valued and heard. I am well-versed in leading CRM tools like Gorgias, HubSpot, Zendesk, and Zoho, allowing me to streamline workflows and ensure timely, organized responses In addition to my customer service expertise, I also bring a wealth of experience in marketing. I understand that exceptional customer service and brand management go hand in hand in creating long-lasting relationships and driving brand loyalty. With experience in digital marketing, content creation, and campaign development, I can help you engage your audience, build your brand, and increase brand loyalty. Whether you need a customer service expert or a marketing guru, I’m ready to help your business grow and thrive.
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