Nibal B.

Nibal B.


Customer Experience & Tech Support | Account Management, Invoicing

Skills * Sales * Invoicing * Client Needs Assessment * Customer Complaint Resolution * Technical Support * Billing Inquiries * Order fulfillment * Database Management * Complaint resolution * Account management * Strategic sales knowledge * Service standard compliance * Administrative support * CRM * Creative problem solving * Recordkeeping strengths * Good listening skills * Professional telephone demeanor * POS systems expert * Key stakeholder relationship building * Report preparation, Professional Summary Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.


  • Business Management
  • Invoicing
  • Customer Relationship Management
  • CRM Software
  • Administrative Support
  • Media Buying
  • Salesforce
  • In-App Support