Michelle Sofia B.
Guatemala CityGuatemala

Customer Service & Tech Support | Administrate, Invoicing, Server

Worked experience over 14 years of professional experience in the BPO and Call Center Industry working with leading companies in Guatemala. I have held different positions in Customer Service, Training Department, and Human Resources leading multicultural teams for large US-based companies. Focusing on process standardization and documentation, people development, and more.

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Skills

  • Education
  • Administrate
  • Virtual Assistance
  • Customer Care
  • Content Upload
  • Content Audit
  • Backup Administration
  • Scheduling
  • Meeting Agendas
  • Calendar Management
  • Prospect Research
  • CRM Software