Steve Andre D.
Bayombong, Philippines
Customer Service & Tech Support | Marketing, VA, Shopify
$8.00/hr
👋 Hi, I'm Steve, a dedicated Customer Service Representative with more than 5 years of hands-on experience in providing exceptional customer support both through online and on-site setting.
❔About me: I excel in providing remarkable customer service in on-site settings given my background working in the food industry, however I have had my fair share of online customer service operations.
🎯My Experience:
❗️I Ran my own online clothing reselling. Wherein I learned the fundamentals of marketing and customer service. This is where I initially started learning how to deal with customers.
❗️I was in charge of social media management for a clothing brand for 2 years. I planned product uploads, making ideas on how to drive more customer engagement, dealt with customer complaints and the like. During this time I also dabbled into Shopify as it is what she used for her online store.
❗️I managed a fine dining restaurant for a year, which enhanced my leadership skills and allowed me to develop my multitasking capabilities.
❗️I studied business and it has greatly contributed to my knowledge of marketing and finance.
What I bring to the Table:
🧠Proven Excellence: Having experienced successful management of customer support in various industries, I bring an abundance of knowledge understanding diverse needs of customers.
📢Effective Communication: My strong communication skills allow me to convey complicated information in a clear and emphatic manner, promoting positive customer feedback.
🟰Problem Solving: Given my extensive background and personality, I thrive in troubleshooting and promptly solving problems as they come, ensuring smooth customer experience.
Why Choose Me:
Over 5 years of Experience: My lengthy background in various positions involving customer service puts me in a position as a veteran professional who can handle a variety of challenges
🤝Team Collaboration: Having been in collaborative environments for the majority of my work experience, I see the value and importance of teamwork and synergy when aiming for common objectives.
👐Adaptability: With my presence in contemporary trends such as social media, I am swift in adapting to new processes and technologies, making sure I am ahead of industry trends and competition in order to deliver the best service possible.
Truth be told, the best thing I can offer you is my willingness to learn and ability to learn fast.
Skills
Skills
- Technical Support
- Phone Communication
- Marketing
- Shopify
- SEO Content
- Virtual Assistance
- Customer Care
- Customer Satisfaction
- Ecommerce
- Desktop Support
- Email Support