Ilsie Maria M.

Ilsie Maria M.

San SalvadorEl Salvador

Customer Service | Administrative Assistant | Hotel Operations

Hi there! I have proven experience providing customer service, I have been working on the field for over 9 years now. I’m from El Salvador and I graduated from a Tourism Bachelor a few years ago. I can help you with different kind of administrative tasks. I’ve gathered the following experience: • Providing customer service face to face, through email, chat, and phone communication • Hotel management trough Sabre, TravelClick and Power Bi tools • Managing complaints and customer service satisfaction recovery • General Administration and Management including overseeing and assessing customer service staff, providing them with regular performance-related feedback, creating work schedules, payroll, permits, reports, etc. • Communication skills (oral and written) combined with the ability to do excellent follow up • Responding efficiently to clients, and callers ensuring they feel valued and supported • Hiring reservations associates and ensuring the quality of work provided meets the expectations of the company. • Managing the online profile (content) of the company on the brand site and other channel partners and creating sales promotions and strategies. • Travel planning, including transportation, hotel, activities, etc. Top Skills: • Customer service oriented – 9 years of experience in Hospitality • General Management and administrative services – 4 years of experience at a hotel • Communication and translation (written and spoken) – 2 years of experience at a Contact Center and 7 years at Hospitality I have learned to efficiently solve any kind of issue that may occur and I'm willing to go above and beyond for my clients. I can be a great addition to your team or the person you’re looking for a freelance job!
Mar 2, 2022 - Mar 23, 2022

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  • Email Communication
  • Travel & Hospitality
  • Google Sheets
  • Sabre
  • TravelClick iHotelier
  • Booking Management System
  • English to Spanish Translation
  • Online Research
  • Administrative Support
  • Data Entry
  • Phone Communication
  • Travel Planning
  • Customer Service