Ilsie Maria M.
San Salvador, El Salvador
Customer Service | Administrative Assistant | Hotel Operations
$7.00/hr
Hi there!
I have proven experience providing customer service, I have been working on the field for over 9 years now. I’m from El Salvador and I graduated from a Tourism Bachelor a few years ago. I can help you with different kind of administrative tasks.
I’ve gathered the following experience:
• Providing customer service face to face, through email, chat, and phone communication
• Hotel management trough Sabre, TravelClick and Power Bi tools
• Managing complaints and customer service satisfaction recovery
• General Administration and Management including overseeing and assessing customer service staff, providing them with regular performance-related feedback, creating work schedules, payroll, permits, reports, etc.
• Communication skills (oral and written) combined with the ability to do excellent follow up
• Responding efficiently to clients, and callers ensuring they feel valued and supported
• Hiring reservations associates and ensuring the quality of work provided meets the expectations of the company.
• Managing the online profile (content) of the company on the brand site and other channel partners and creating sales promotions and strategies.
• Travel planning, including transportation, hotel, activities, etc.
Top Skills:
• Customer service oriented – 9 years of experience in Hospitality
• General Management and administrative services – 4 years of experience at a hotel
• Communication and translation (written and spoken) – 2 years of experience at a Contact Center and 7 years at Hospitality
I have learned to efficiently solve any kind of issue that may occur and I'm willing to go above and beyond for my clients.
I can be a great addition to your team or the person you’re looking for a freelance job!
Work History
Easy job + 5-star feedback! Film yourself or a friend telling a joke.
Mar 2, 2022
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Mar 23, 2022
No feedback given
Private earnings
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Skills
- Email Communication
- Travel & Hospitality
- Google Sheets
- Sabre
- TravelClick iHotelier
- Booking Management System
- English to Spanish Translation
- Online Research
- Administrative Support
- Data Entry
- Phone Communication
- Travel Planning
- Customer Service