Upwork home
Sign up
Secondary
Liliana R. Status: Offline
Bogotá, Colombia
100% Job Success

Customer Service & Executive Assistant With 12+ Years of Experience

Dynamic and resourceful professional with over a decade of experience delivering outstanding customer service, optimizing administrative operations, and supporting executives across industries. Recognized for managing complex tasks and building long-lasting client relationships that drive organizational success. 𝐂𝐨𝐫𝐞 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞: Expertise in email support, live chat, ticket handling (no calls), refunds, dispute resolution, order processing, and fulfillment. 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 & 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Proficient in managing calendars, scheduling, light invoicing (QuickBooks), web research, data entry, and creating detailed reports. 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 & 𝐎𝐧𝐥𝐢𝐧𝐞 𝐏𝐫𝐞𝐬𝐞𝐧𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Skilled in managing Facebook, Twitter, Instagram, and other platforms. 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐒𝐚𝐥𝐞𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Reports, tracking deliveries, troubleshooting products and services, and ensuring smooth operational workflows. 🎓 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐁𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝: Bachelor in Industrial Engineering, equipping me with strategic problem-solving, analytical, and critical-thinking skills to enhance business operations. 🌐 𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: Senior Buyer Specialist for renowned global companies, including Huawei Technologies, Jones Lang Lasalle, and CenturyLink, Inc., where I excelled in procurement negotiations and streamlined supply chain processes. Freelance Professional since 2014, recognized as a Top Rated Plus Freelancer for 11 consecutive years, demonstrating a proven track record of delivering exceptional customer service and executive support results. 𝐓𝐡𝐢𝐬 𝐢𝐬 𝐰𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐝𝐨 𝐟𝐨𝐫 𝐲𝐨𝐮: ✅Customer Service and Support (Email handling, Tickets, and Live Chat) ✅Social Media Management (Facebook, Twitter, Instagram) ✅Administrative Support ✅Handle Refunds and disputes ✅Order Processing and Fulfillment ✅Troubleshooting for Products & Services ✅General/Specialized Virtual Assistance ✅Light Invoicing (Quickbooks) ✅Reports ✅Lead to Sales Conversion ✅Track Deliveries ✅Calendar Management ✅Web Research and Data Entry 𝐂𝐑𝐌 𝐚𝐧𝐝 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐬 𝐈 𝐡𝐚𝐯𝐞 𝐮𝐬𝐞𝐝: ➡️Zendesk ➡️Shopify ➡️PayPal ➡️Intercom ➡️Stripe ➡️Trello ➡️Crisp ➡️Keap ➡️Monday ➡️Gorgias ➡️Freshsales ➡️Kajabi ➡️Asana ➡️Notion ➡️Google Docs ➡️Microsoft Office ➡️Sertifier ➡️Oberlo ➡️Frontdesk ➡️Groove ➡️Zoho ➡️Webinar Jam If your requirements aren’t fully covered in my profile, rest assured—I’m always excited to take on new challenges and pride myself on being a quick and adaptable learner. Thank you for visiting my profile! I look forward to the opportunity to collaborate and contribute to your success. Liliana.
Work history
Liliana R. has more jobs. Create an account to review them
Skills

Skills

Browse similar freelancers