Nikita Celina B.
General Trias, Philippines
100%
Job Success
Escalations Representative
$6.50/hr
CORE SKILLS
• Language Skills
English proficiency whether verbal or written
• Computer skills
Microsoft Office, Google services, Email support, Social media management, Search engine optimization, Email handling
• Attributes
Works best under pressure, disciplined, flexible and can work on a shifting schedule
CAREER HISTORY
March 2019 to October 2019 Intelligent.com
Search Engine Optimization
Email correspondence
Sales Campaigns
Data/Link Mining
Google docs, google sheets
MAY 2016 to JAN 2018 iQor Philippines Inc.
• Various positions such as 1. Loyalty and Retention Specialist 2. Escalation and Resolution Specialist
• Developed amazing customer operations skills that include inbound and outbound customer service, handling of complaints, upselling, coordination with various departments from customer operations to logistics and fulfillment team among others
APR 2014 to SEP 2015 Sitel Philippines Corp.
• Various positions from 1. Fraud Transactions 2. Fraud Service 3. Fraud Investigator
• Learned to be vigilant on detecting fraud activities and securing customer information by closing fraud accounts
• Investigating the details of the fraud activities and filing lost and stolen report
Work History
No items
Skills
- Email Handling
- Cold Calling
- Microsoft Office
- Email Copywriting
- Customer Service