Nikita Celina B.

Nikita Celina B.

General TriasPhilippines
100% Job Success

Escalations Representative

CORE SKILLS • Language Skills English proficiency whether verbal or written • Computer skills Microsoft Office, Google services, Email support, Social media management, Search engine optimization, Email handling • Attributes Works best under pressure, disciplined, flexible and can work on a shifting schedule CAREER HISTORY March 2019 to October 2019 Search Engine Optimization Email correspondence Sales Campaigns Data/Link Mining Google docs, google sheets MAY 2016 to JAN 2018 iQor Philippines Inc. • Various positions such as 1. Loyalty and Retention Specialist 2. Escalation and Resolution Specialist • Developed amazing customer operations skills that include inbound and outbound customer service, handling of complaints, upselling, coordination with various departments from customer operations to logistics and fulfillment team among others APR 2014 to SEP 2015 Sitel Philippines Corp. • Various positions from 1. Fraud Transactions 2. Fraud Service 3. Fraud Investigator • Learned to be vigilant on detecting fraud activities and securing customer information by closing fraud accounts • Investigating the details of the fraud activities and filing lost and stolen report
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  • Email Handling
  • Cold Calling
  • Microsoft Office
  • Email Copywriting
  • Customer Service