Nicolas F.

Nicolas F.

BogotaColombia

Operations Manager | Virtual Assistant | Customer Service Expert

Hello! I am a punctual and motivated individual who is able to work in a busy environment and produce high standards of work. I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills. I have been in the customer service and BPO's industry for more than 6 years and as an Operations Manager for more than two years where I was able to develope as a fast learner, able to handle big accounts, and carried more 65+ workers under my command. Handling two accounts JPPA and THULE (America and Canada). I oversaw the metrics for the two campaings, analyze and deliver the Key Performance Indicators having assemblys and weekly meetings to show the production. I helped delivered a CSAT email to the clients in order to find the key points of the customer service delivered by the agents in addition of creating a report that could be helpful to the marketing team. Thank you.
Nicolas F.

Nicolas F.

BogotaColombia

Operations Manager | Virtual Assistant | Customer Service Expert

Specializes in
Hello! I am a punctual and motivated individual who is able to work in a busy environment and produce high standards of work. I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills. I have been in the customer service and BPO's industry for more than 6 years and as an Operations Manager for more than two years where I was able to develope as a fast learner, able to handle big accounts, and carried more 65+ workers under my command. Handling two accounts JPPA and THULE (America and Canada). I oversaw the metrics for the two campaings, analyze and deliver the Key Performance Indicators having assemblys and weekly meetings to show the production. I helped delivered a CSAT email to the clients in order to find the key points of the customer service delivered by the agents in addition of creating a report that could be helpful to the marketing team. Thank you.
More than 30 hrs/week