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Nam . Status: Offline
Ho Chi Minh City, Vietnam

Business & Operations Specialist | Customer Success | E-commerce

As an E-Commerce Manager with over four years of experience, I specialize in optimizing Shopify platforms to enhance user experience and drive revenue growth. In my role at Posthuman Lab, a high-fashion jewelry startup, I successfully built and managed our Shopify store, integrating seamless payment systems and designing user-friendly interfaces that elevated the customer journey. My expertise encompasses inventory management, customer success strategies, and data-driven decision-making, all aimed at increasing sales and customer satisfaction. I am passionate about leveraging my skills to implement effective e-commerce strategies and contribute to dynamic teams seeking growth and innovation. Key Skills: - E-Commerce Platform Management: Proficient in managing Shopify and other e-commerce platforms, ensuring seamless functionality and user experience. - Inventory Management: Experienced in overseeing inventory levels, implementing efficient tracking systems, and coordinating with suppliers to ensure timely product availability. - Customer Success Strategies: Adept at developing and executing strategies to enhance customer satisfaction, retention, and loyalty, leading to increased repeat business. - Data Analysis: Skilled in analyzing sales data, customer behavior, and market trends to inform strategic decisions and drive continuous improvement. - Digital Marketing: Knowledgeable in SEO best practices, content marketing, and social media strategies to drive traffic and increase online visibility. - Project Management: Capable of managing multiple projects simultaneously, ensuring timely delivery and alignment with business objectives. - My comprehensive experience in e-commerce management, combined with a strong foundation in both technical and interpersonal skills, positions me to effectively contribute to teams aiming for growth and excellence in the digital marketplace. 🌍 Global Experience & Skills: ✔ Direct experience working with factories and suppliers in China. ✔ Extensive knowledge of e-commerce platforms, order management, payment managerment ,and fulfillment strategies. ✔ Strong background in startup operations, inventory control, and customer success. ✔ Passion for AI, technology, and business growth strategies. ✔ Personal interests: Cooking, sports (football & martial arts), traveling, and healthy living. Why Work With Me? I bring strategic thinking, problem-solving, and operational expertise to help businesses grow and scale efficiently. If you need e-commerce support, manufacturing coordination, financial planning, or virtual assistance, let’s connect and make your business thrive! 📩 Let’s discuss how I can help your business succeed!
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