Zarah Katrina L.
Angeles CityPhilippines
Rising Talent

Customer Support | Sales Representative | Appointment Setter

SPECIFIC SKILL SETS: Customer Service, Appointment Setter, Cold Calling, Sales Agent, Virtual Assistant, Data Entry 🟢Sales Representative and Order Processing | Retail Account • Responsible for handling inbound calls from customer’s inquiries • Answer questions, analyze problems, and quickly form solutions to deliver high quality service • Ensure customer satisfaction • Offer promotion • Process orders 🟢Customer Service Representative | Credit Card Company • Manage and attend to incoming customers calls • Update credit card status by inputting information from each call and keeping every customer field current • Monitor the customer satisfaction levels and develop methods for increasing them • Assist in creating ways for delivering excellent customer service to irate or problematic customers • Process payments 🟢Appointment Setter/ Cold Caller | Health Insurance Company • Cold calling prospects • Offer product/ services • Update database by inputting information from each call

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  • Telemarketing
  • Zendesk
  • Order Processing