Angelica A.
TanjayPhilippines
Rising Talent

Customer Service Representative

Hello, Thank you for checking out my profile, here is a quick overview of my skills and strengths. I am a well organized, efficient, self motivated and driven individual. I have over 3+ years of mixed experience in a e-commerce customer service role and Virtual Assistant. I have spent several years providing exceptional service across various industries. I understand the importance of building relationships and ensuring that they have a positive experience with every interaction. I am always looking for an opportunity to do better and grow. I've worked for 3+ years with different US base clients, in line with this, English language has been my dominant language. In my previous roles, I consistently exceeded targets. I can always do the job and I deliver exceptional results. I attribute my success to my ability to identify client needs and develop customized solutions that meet their specific requirements. I am a fast learner and I believe that my passion for learning has been instrumental in achieving target goals. MY CORE QUALIFICATIONS: ● Ecommerce customer service expert and Virtual assistant ● Proficient in major platforms such as Walmart, Amazon, and target. ● Strong phone contact handling skills Inbound and outbound and active listening. ● Able to learn new procedures quickly ● Knowledgeable on both MS Office programs and Google Workspace ● Familiar with the used of SLACK, OUTLOOK, Time Logix and Microsoft Teams ● Has working desktop computer and back up laptop. ● Flexible to work ● Able to multi-task on a regular basis ● Proven expertise in handling emails and responding to customers questions and complaints. ●Tech- Savvy ● Data Entry ●Product Lister ●Product Researcher ● Strong organizational and problem solving skills

Skills

  • Virtual Assistance
  • Email Support
  • Microsoft Teams
  • Microsoft Excel
  • Ebay Dropshipping
  • Amazon Dropshipping
  • Google Sheets
  • Online Research
  • Product Listings