Microsoft Excel is a proprietary commercial spreadsheet application written and distributed by Microsoft for Microsoft Windows and Mac OS X. It features calculation, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications. wikipedia.org

Microsoft Office is an office suite of desktop applications, servers and services for the Microsoft Windows and OS X operating systems. wikipedia.org

Quality control, or QC for short, is a process by which entities review the quality of all factors involved in production. wikipedia.org

Document conversion is the act of converting one document's format to another, which allows the document to be read in many more applications. Documents can be converted into: other source document formats, consumer formats, structured data.

Microsoft SharePoint Server (formerly known as Microsoft Office SharePoint Server) is a product in the Microsoft SharePoint family of products. Microsoft SharePoint Server is a Microsoft proprietary software product.

The SAP CRM application is an integrated customer relationship management (CRM) software manufactured by SAP AG that targets business software requirements of midsize and large organizations in all industries and sectors. wikipedia.org

Adobe Acrobat is a family of application software developed by Adobe Systems to view, create, manipulate, print and manage files in Portable Document Format (PDF). wikipedia.org

"Adobe Edge Animate, formerly known as simply Adobe Edge, is a web development tool developed by Adobe Systems that uses HTML5, Javascript, and CSS3 functionality." wikipedia.org

Alternative Dispute Resolution (ADR) includes dispute resolution processes and techniques that act as a means for disagreeing parties to come to an agreement short of litigation. wikipedia.org