Geogen G.
Davao CityPhilippines
100% Job Success
Top Rated

Customer Service Representative | Product Support & Escalations

"It was a pleasure working with Geo, he's an extremely dynamic team-player with a positive attitude. He helped us build a custom extension for faster data transfers, numerous excel formulas to increase efficiency and helped with overall problem solving. Could not recommend him enough." - Anna S., Homr Imagine turning frustrated customers into loyal brand advocates. That's the power of a seamless, personalized customer experience. But creating it can feel overwhelming. That's where I come in. For years, I've helped startups like yours unlock the magic of customer experience to build brand loyalty. The secret? It's not magic, it's well-oiled processes, smooth communication across teams, and most importantly, interactions that make every customer feel valued. You'll see happier customers, stronger brand loyalty, and a smoother path to growth – all while maintaining the high standards you're known for in no time 🌱What I value — hard work over talent/skills (grind), perseverance and resilience (grit), and attitude for gratitude (growth). Client Feedback: 🎖️ "I love how I don't have to ask you to do things, you think creatively and where the need is and jump in and help out!" — Anna S., CFO @ HOMR 🎖️ "I monitor everyone's CSAT weekly, yours is amazing. Keep it up! If I see any improvement possibilities I'll let you know!" — Sebastian B., Customer Support Manager @ Beaconstac 🎖️ "@gio , bundle of thanks for the hard work and dedication. I hope that I’ve been a good mentor for you. I think that you are very talented, sharp minded, ambitious and loveable. The sky is the limit for you. Thanks for everything. " — Tal S., Product Manager @ Nexar ⭐Experience in Process Improvement — Building integrations using native JS programming for Chrome Extension + PaperForm to increase efficiency in real-time data recording — Building a system out of Excel file + Google App Script to efficiently migrate a legacy CRM made out of Google Sheets into a system (Start-up Data Migration) ⭐ Experience in business process outsourcing — 1 year in Healthcare Account based in US, supporting benefit calls, provider claims and disputes, and coverage for Arizona and California — 2 years in Telecommunications company, including sales and technical support (CRM) for television programming, telephone, mobile phone, internet connectivity — 2 years in Back-office support for an interior design app company based in the US, providing support for photo annotation, email support (Zendesk), product research, price validation, and product scrapping. ⭐ Experience in social media content moderation — Worked as an image annotator, content curator for a research company based in Australia, supporting large social media clients. — Certificate training in Facebook Ads and social media management for business ⭐ Experience in Marketing/ Graphic Design — National Competency Certificate holder for Visual Graphics Design with experience in Adobe Photoshop and Illustrator — Freelance digital graphic designer for event posters, product labels, logo, and branding. — Sales and marketing associate for a local distributor of an international company based in Singapore

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Skills

  • Technical Support
  • Incident Management
  • File Management
  • Case Management
  • Client Management
  • Community Moderation