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Jay Lord T.

Jay Lord T.

Iloilo, Philippines

Efficient Property Virtual Assistant | Administrative Assistant

I have six years of working experience as Hotel/Resort Manager and six years in the field of Accounting and Administrative Position. Last positions I held were Resort Operations Manager and Short Term Rental Manager. Below are my work experiences: • Formulate and Implement Standard Operating Procedures. • Oversee the operations functions of the hotel, as per the Organizational chart. • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. • Hold regular briefings and meetings with all head of departments. • Create listing and manage OTA (Booking.com, Agoda, Expedia, Trivago, etc) channel, reviews, and pricing. • Manage Social Media Accounts. • Coordinating and communicating with guests to ensure a smooth check-in and check-out process • Create proposals for special occasions and events. • Create Marketing collaterals. • Assists Sales and Events Executives in formulating Marketing Strategies. • Handling complaints, and oversee the service recovery procedures. • Prepare a monthly financial reporting for the owners and stake holders. Short Term Rental Management Duties and Responsibilities: • Coordinating and communicating with guests to ensure a smooth check-in and check-out process • Managing OTA (Booking.com) extranet for bookings and pricing. • Managing the cleaning and maintenance of the unit. • Marketing and Promotions I have experience with these tools: Property Management Software Booking.com Agoda Expedia Trivago Tripadvisor Hotels.com Ctrip Facebook Page Facebook Marketplace I am familiar with the following tools: Airbnb Hubspot Calendy Skills: Basic Graphic Design Reels People Person

Portfolio

Graphic Designs for Social Media Promotions
Graphic Designs for Social Media Promotions
Want to see more? Create Account

Skills

Jay Lord T.

Jay Lord T.

Iloilo, Philippines

Efficient Property Virtual Assistant | Administrative Assistant

Specializes in
I have six years of working experience as Hotel/Resort Manager and six years in the field of Accounting and Administrative Position. Last positions I held were Resort Operations Manager and Short Term Rental Manager. Below are my work experiences: • Formulate and Implement Standard Operating Procedures. • Oversee the operations functions of the hotel, as per the Organizational chart. • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. • Hold regular briefings and meetings with all head of departments. • Create listing and manage OTA (Booking.com, Agoda, Expedia, Trivago, etc) channel, reviews, and pricing. • Manage Social Media Accounts. • Coordinating and communicating with guests to ensure a smooth check-in and check-out process • Create proposals for special occasions and events. • Create Marketing collaterals. • Assists Sales and Events Executives in formulating Marketing Strategies. • Handling complaints, and oversee the service recovery procedures. • Prepare a monthly financial reporting for the owners and stake holders. Short Term Rental Management Duties and Responsibilities: • Coordinating and communicating with guests to ensure a smooth check-in and check-out process • Managing OTA (Booking.com) extranet for bookings and pricing. • Managing the cleaning and maintenance of the unit. • Marketing and Promotions I have experience with these tools: Property Management Software Booking.com Agoda Expedia Trivago Tripadvisor Hotels.com Ctrip Facebook Page Facebook Marketplace I am familiar with the following tools: Airbnb Hubspot Calendy Skills: Basic Graphic Design Reels People Person

Portfolio

Graphic Designs for Social Media Promotions
Graphic Designs for Social Media Promotions
Want to see more? Create Account

Skills

More than 30 hrs/week

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